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MailMate drops Comcast IMAP after a few hours

#622

Comcast now offers IMAP if you request it. Everything works fine initially with MailMate, but after a few hours the Comcast source becomes unavailable. Synchronize does not reconnect but restarting MailMate reconnects and the cycle continues. Comcast IMAP works fine with iPad and iPhone IMAP Mail. Any thoughts?

Reported by James Rudolph · February 4th, 2014 @ 11:05 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    Open the Activity Viewer (⌥⌘0) and keep it open until the account becomes disconnected. Then select one of the connections and look for any error output in the lower part of the window. That'll help me analyze the issue. Also see ticket #606 Problem with mailmate running for a period of time causes an unavailable status.. It might not be related to your issue, but you can also fetch the latest test release since it provides better debug info for connection related problem types.

    February 5th, 2014 @ 08:56 AM

  2. James Rudolph
    James Rudolph

    This is the end of last activity.

    Error: Error while waiting on read or write.
    Error: Failed while trying to connect to “imap.comcast.net”.
    Clearing connection to imap.comcast.net
    Clearing connection to imap.comcast.net
    Trying to connect to imap.comcast.net on port 993
    Error: Error while waiting on read or write.
    Error: Failed while trying to connect to “imap.comcast.net”.
    Clearing connection to imap.comcast.net
    Clearing connection to imap.comcast.net
    Trying to connect to imap.comcast.net on port 993
    Error: Error while waiting on read or write.
    Error: Failed while trying to connect to “imap.comcast.net”.

    February 5th, 2014 @ 10:38 PM

  3. Patrick
    Patrick

    that looks to be the same error as #606

    February 6th, 2014 @ 06:35 AM

  4. benny
    benny
    • State changed from new to duplicate

    Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. This should provide you with r4005 of MailMate which hopefully fixes this issue. If not then let me know. See ticket #606 Problem with mailmate running for a period of time causes an unavailable status. for an explanation. I'll close this ticket as a duplicate, but you can still add comments.

    February 6th, 2014 @ 10:32 AM

  5. James Rudolph
    James Rudolph

    That fixed it (for several days now). Thanks.

    February 9th, 2014 @ 06:40 PM

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