#3089 new
Kenn Sugiyama

MM crashes on startup while syncing one of my mailboxes

Reported by Kenn Sugiyama | June 20th, 2022 @ 06:10 PM

Hi Support,

Mailmate recently started crashing on startup. Upon doing some troubleshooting on my own, I was able to isolate the issue as being tied to one of my mailboxes. I THINK it might be happening when trying to sync the delete folder. All other mailboxes seem fine. I came to this conclusion by
1) opening MM with my wifi off, 2) Put all my mailboxes offline, 3) Restart the computer and MM, and 4) One-by-one bringing each mailbox online.

Although I would like to ultimately avoid removing and re-adding this IMAP Account, when I tried to do so, MM crashed as well.

If needed I can provide you with:
1) Crash report generated from syncing account.
2) Crash report generated when trying to remove the IMAP account

macOS Monterey
Version 12.4
Mac mini (M1, 2020)
Chip Apple M1
Memory 16 GB


Comments and changes to this ticket

  • benny

    benny July 15th, 2022 @ 06:52 AM

    Sorry about the late response!! You can send me the crash reports via “Help > Send Feedback” if you stil have them.

    Make sure you try also try this (if you still have the problematic account available): Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane to get the latest test release.

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