#1355 ✓cantreproduce
gasych.serg

MailMate dont word

Reported by gasych.serg | December 17th, 2015 @ 09:50 AM

After security update my computer,mail mate stopped responding , and offers to send the report.plz help!

Comments and changes to this ticket

  • benny

    benny December 17th, 2015 @ 12:12 PM

    What kind of security update?

    Do you know how to use a Terminal window?

    I suspect the problem is a hidden file located in this folder:

    ~/Library/Application Support/MailMate/
    

    I'm interested in any files prefixed with a "." (these files are not shown in the Finder).

  • benny

    benny December 17th, 2015 @ 01:54 PM

    Prefixed means that it's the first character of the filename. I don't see that in your list. Could you check again?

  • benny

    benny December 17th, 2015 @ 09:41 PM

    And you still get the same type of crash? Are you sure there is not a file named something like .files_...?

  • benny

    benny December 18th, 2015 @ 09:58 AM

    Yes, if this matches a previous report then this file is empty. If it's empty then delete it and relaunch MailMate. If it's not empty then I would like to see it.

  • benny

    benny December 18th, 2015 @ 10:08 AM

    • State changed from “new” to “cantreproduce”

    Great. Let me know if the problem resurfaces and you have an idea what might trigger it.

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