#2221 new
Andreas Jung

Unable to get rid of deleted IMAP folders from folder tree

Reported by Andreas Jung | January 7th, 2019 @ 05:43 PM

I deleted multiple IMAP folders through Mailmate but they still show up in read (online or offline) and they just don't go away (tried to restart Mailmate or re-synchronize the account). The related folder are not visible through a webmailer like Horde...so I assume they are physically gone...how can I get rid of them inside Mailmate?

Comments and changes to this ticket

  • Andreas Jung
  • vermagic

    vermagic January 8th, 2019 @ 06:01 PM

    I have the same problem - any way to uninstall and delete all the files and start with a fresh copy of mailmate?

  • Roland Brödel

    Roland Brödel January 11th, 2019 @ 05:15 PM

    I have the same problem - I can rename the mailbox but not able to delete:

    17:03:00 S: N0 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 XXXXXXXXX QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE SNIPPET=FUZZY SPECIAL-USE XXXXXXXXXXXXXXXX QUOTA] Logged in  
    17:03:00 C: N1 CAPABILITY  
    17:03:00 S: * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 XXXXXXXXX QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE SNIPPET=FUZZY SPECIAL-USE XXXXXXXXXXXXXXXX QUOTA  
    17:03:00 S: N1 OK Capability completed (0.001 + 0.000 secs).  
    17:03:00 C: N2 ID ("name" "MailMate" "version" "r5579" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")  
    17:03:00 S: * ID ("name" "Dovecot")  
    17:03:00 S: N2 OK ID completed (0.001 + 0.000 secs).  
    17:03:00 Deleting mailbox (INBOX/to delet)  
    17:03:00 C: N3 LIST INBOX ""  
    17:03:00 S: * LIST (\Noselect) "." INBOX.  
    17:03:00 S: N3 OK List completed (0.001 + 0.000 secs).  
    17:03:00 C: N4 EXAMINE "INBOX.to delet"  
    17:03:00 S: N4 NO Mailbox doesn't exist: INBOX.to delet (0.001 + 0.000 secs).  
    17:03:00 Error: Server response: “N4 NO Mailbox doesn't exist: INBOX.to delet (0.001 + 0.000 secs).”. Command attempted: “N4 EXAMINE "INBOX.to delet"”.  
    17:03:00 Error code: 1001  
    17:03:00 Failed action (1013). Reset observed read/write timeouts: 8/8
    
    
    17:03:27 S: O1 OK Capability completed (0.001 + 0.000 secs).  
    17:03:27 C: O2 ID ("name" "MailMate" "version" "r5579" "vendor" "Freron Software" "contact" "mm-imap-id@freron.com")  
    17:03:27 S: * ID ("name" "Dovecot")  
    17:03:27 S: O2 OK ID completed (0.001 + 0.000 secs).  
    17:03:27 Renaming mailbox (INBOX/to delet)  
    17:03:27 C: O3 LIST INBOX ""  
    17:03:27 S: * LIST (\Noselect) "." INBOX.  
    17:03:27 S: O3 OK List completed (0.001 + 0.000 secs).  
    17:03:27 C: O4 LIST INBOX ""  
    17:03:27 S: * LIST (\Noselect) "." INBOX.  
    17:03:27 S: O4 OK List completed (0.001 + 0.000 secs).  
    17:03:27 C: O5 RENAME "INBOX.to delet" "INBOX.todelete"  
    17:03:27 S: O5 OK Rename completed (0.002 + 0.000 + 0.001 secs).  
    17:03:27 Completed action (1014). Observed read/write timeouts: 8/8
    

    Thanks for your help
    Roland

  • benny

    benny January 18th, 2019 @ 10:52 AM

    @vermagic: I would prefer to fix the issue :)

    You can help me by providing a set of logs like this:

    • Update to the latest test release: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.
    • Open the Activity Viewer (⌥⌘0).
    • Relaunch MailMate.
    • Wait for the deletion to fail (try to take the deleted mailboxes online if they are offline).
    • Use “Help ▸ Send Server Logs” (reference this ticket).

    Also, the following file would be helpful:

    /Users/<username>/Library/Application Support/MailMate/Messages/IMAP/<account>/State.plist
    

    I should hopefully then be able to reproduce the issue(s).

  • Andreas Jung

    Andreas Jung January 18th, 2019 @ 12:06 PM

    r5588 did not solve the problem (thought that beta builds enabled + check now would do the same).

    Modifying the plist file manually solved the issue for me.

  • benny

    benny January 18th, 2019 @ 12:10 PM

    @Andreas: Thanks for checking! I'll use the data from you to see if I can reproduce and fix the issue.

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