#937 new
Carl Rusk

Gmail duplicate folder name error. “J12 NO [ALREADYEXISTS] Duplicate folder name (Failure)”

Reported by Carl Rusk | October 24th, 2014 @ 01:41 AM

Command attempted: “J12 CREATE "Deleted Messages"”.”.

Can anyone help me solve this problem? I am new to Mailmate.


Comments and changes to this ticket

  • benny

    benny October 24th, 2014 @ 08:04 AM

    It appears MailMate tries to create a mailbox that already exists, but for some reason MailMate does not know this. In any case, MailMate should not be trying to create this mailbox at all if it's a Gmail account.

    Try this:

    1. Under SOURCES in the mailbox outline, locate “[Gmail]/Trash” (it might be named differently depending on your language). Check in the Mailbox menu that the “Mailbox Type” is “Deleted Messages”.
    2. Locate “Deleted Messages” under SOURCES
      ▸ “Your Gmail Account”. If it contains messages then move them to “[Gmail]/Trash”. When it's empty use the Mailbox menu to “Delete Mailbox”.

    Now try taking the account online again.

    If you do not see any “[Gmail]/Trash” mailbox then check your webmail settings and make sure the mailbox is available via IMAP. You might also want to check “File ▸ Edit IMAP Account ▸ Your Gmail Account” and click on “Subscriptions”.

    I hope this helps.

  • Carl Rusk

    Carl Rusk October 25th, 2014 @ 04:17 AM

    Thanks so much. I fixed this by deleting the "deleted messages" folder in the gmail web client, and changing the name of the other problem folder.
    Thanks again

  • benny

    benny October 25th, 2014 @ 09:18 AM

    • State changed from “new” to “resolved”

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile »

Mac OS X email client.

Shared Ticket Bins

People watching this ticket