#859 ✓fixreleased
Matt Gray

"Mark as Unflagged" does not immediately remove message from smart mailbox list

Reported by Matt Gray | July 28th, 2014 @ 08:29 PM

I use flags to indicate messages that need action. I have a smart mailbox with the condition "Tags/Keywords" "include" "Flagged" that shows me all such e-mail. When I unflag a message (action complete!) it doesn't disappear from the message list; I have to navigate away from the mailbox and back to it in order for it to disappear.

This surfaced for me because I replaced a message-moving workflow (an "Action" mailbox that I moved messages out of when complete) to a flag-based workflow (messages filed in project folders, and flagged if action is needed; unflag when complete).


  1. Create a new smart mailbox, "Flagged"
  2. Add a condition to the smart mailbox, "Tags/Keywords" "include" "Flagged"
  3. In "Mailboxes", choose a top-level Source in the drop-down
  4. Flag an e-mail in a mailbox in the Source you selected
  5. View the smart mailbox, "Flagged"
  6. Unflag the message in the smart mailbox listing

    The unflagged message remains in the mailbox

  7. Navigate away from the smart mailbox

  8. Return to the smart mailbox

    The unflagged message is now gone from the smart mailbox

Expected behavior

I would expect the message to disappear (as if I had moved it) and the current message selection in the list would advance. I should be able to Undo the action if I made a mistake. Undo would re-flag the message and I'd see it reappear in my smart mailbox.

Wild guess

This behavior is also present for "Seen" in "Tags/Keywords". I'm guessing that it was jarring for users with an "Unread" smart mailbox to see the messages disappear out from under them as soon as they clicked on them to read them in a viewing pane. :)

However, I would argue that "Flagged" (and tags!) should behave differently, since they are intentional acts and not part of passive browsing.

Comments and changes to this ticket

  • benny

    benny August 1st, 2014 @ 10:32 AM

    • State changed from “new” to “accepted”

    Your wild guess is correct, but I don't think all users would expect explicit actions to behave differently. In fact, I just tried creating a smart mailbox for flagged messages in Apple Mail and it behaves like MailMate.

    But that just changes this ticket from “bug” to “request” I guess.

    I've added a quick boolean preference value to disable what I call sticky messages:

    defaults write com.freron.MailMate MmStickyMessagesEnabled -bool NO

    This should not affect the behavior of auto-read messages by the way.

    I haven't tested it. Let me know how it works for you when the next update has been released.

    Other users finding this ticket having the same problem are welcome to add a comment. (At some point I need to decide if this should be a GUI option.)

  • Steve Mayer

    Steve Mayer August 1st, 2014 @ 06:25 PM

    From my very simple testing, the boolean preference works fine. When in my 'Flagged' smart mailbox, I unflag a message, it now is removed from the smart mailbox immediately.

  • benny

    benny August 2nd, 2014 @ 10:56 AM

    • State changed from “accepted” to “fixcommitted”
  • Matt Gray

    Matt Gray August 6th, 2014 @ 07:19 PM

    Thanks, Benny! I've been testing this and it works great, except... my cursor position within a mailbox is lost when I perform an action (like "unflag") on the message I'm currently viewing.

    This behaves different from Move and means I can't easily keep my hands on the keyboard to process messages that may be mid-way deep into a list.

    Any chance the cursor behavior can mimic "Move..."?

  • benny

    benny August 7th, 2014 @ 11:43 AM

    • State changed from “fixcommitted” to “accepted”

    @Matt: This is unfortunately non-trivial to fix, but it is related to some similar issues with moving messages. If I improve that then it is likely that this can also be improved. Don't expect it soon though.

  • Matt Gray

    Matt Gray August 7th, 2014 @ 02:31 PM

    @benny: No worries. Let me know if you’d like me to log this issue in another ticket so you can close this one out. (However, I would recommend addressing the cursor issue before creating a GUI option for the MmStickyMessagesEnabled setting.) Thanks again!

  • benny

    benny September 20th, 2018 @ 11:55 AM

    • State changed from “accepted” to “fixcommitted”

    @Gray: Old issue, but I believe a recent fix to a related issue also improved the general behavior when MailMate finds an email to select. Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane to try it out.

  • benny

    benny November 3rd, 2018 @ 01:45 PM

    • State changed from “fixcommitted” to “fixreleased”
  • Matt Gray

    Matt Gray December 30th, 2018 @ 01:44 AM

    @benny: I finally got around to re-testing and this works great! Thank you very much!

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