#837 new
Marcel k

Emails has been kept in draft and outbound

Reported by Marcel k | June 30th, 2014 @ 01:05 PM

For some reason my emails has been kept in the draft and outbound mailbox and not being sent before manually restart.
What should I checK?

Comments and changes to this ticket

  • Marcel k

    Marcel k June 30th, 2014 @ 02:01 PM

    It's not only send function, also check new emails sync is not working until restart.
    Maybe is it happening because I started to use Viscosity VPN?

  • benny

    benny June 30th, 2014 @ 02:05 PM

    It sounds likely if it happened at the same time. If you are not on the latest test release: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

    If it is still a problem:

    • Open the Activity Viewer when it is still working. (⌥⌘0)
    • When it has stopped synchronizing/sending then use “Help ▸ Send Server Logs” to send me the relevant logs.

    Keep an eye on the state of the account(s) under SOURCES. When something is offline then it should be indicated by a grey color and a “state” in parenthesis of the mailbox names.

  • Marcel k

    Marcel k June 30th, 2014 @ 06:43 PM

    I sent to you the server log.
    It happens when I connect to VPN through Viscosity app, Mailmate can't sync. If I disconnect from VPN, it sends normally.

  • Marcel k

    Marcel k July 2nd, 2014 @ 12:03 PM

    Benny,

    I think it's happening not only when I connect and disconnect from the VPN. I keep Mailmail opened all the time, in the end of the day my Macbook goes to sleep. In the next morning when I wake up the Macbook, Mailmail already running and cannot sync until restart.

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Mac OS X email client.

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