#778 new

account problems

Reported by mclear | May 20th, 2014 @ 01:38 AM

I keep getting the following error: "A3 BAD User is authenticated but not connected" when my outlook account tries to sync via IMAP. The settings are all correct as far as I can tell. I did recently change my email password, but I see no place in which to change this in mail mate.


Comments and changes to this ticket

  • mclear

    mclear May 21st, 2014 @ 03:05 AM

    Alright - looks like the problem was that Mailmate wasn't asking me for an updated password, but rather using the old password that was saved in Keychain. I deleted the Keychain entry and updated, and now things seem to work.

  • benny

    benny May 22nd, 2014 @ 11:35 AM

    • State changed from “new” to “duplicate”

    I'm glad you found the solution yourself. I plan to add password fields to the account settings window. That should also help with this kind of problem. Progress on that is tracked in ticket #703.

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Mac OS X email client.

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