#736 new
pierre (at baillet)

Address Book Access

Reported by pierre (at baillet) | April 29th, 2014 @ 01:24 PM

Everytime I try to add a contact to the Contacts App., Mailmate says "You have not allowed MailMate to access Contacts". However, there is no mention of the application in the confidentiality tab regarding Contacts.

How can this be fixed ?

Comments and changes to this ticket

  • benny

    benny April 29th, 2014 @ 02:57 PM

    This is not a known issue.

    • Are you asked to allow MailMate to access Contacts if you restart MailMate?
    • Try the following command in the Terminal and then try relaunching again:

      tccutil reset AddressBook
      

    Are you on Mavericks?

  • pierre (at baillet)

    pierre (at baillet) April 29th, 2014 @ 03:00 PM

    Not doing anything:

    ➭ tccutil reset AddressBook tccutil: Failed to reset database
    ➭ sudo tccutil reset AddressBook Password:
    tccutil: Failed to reset database

    I'm on Mavericks 10.9.2

  • benny

    benny April 29th, 2014 @ 03:03 PM

    When MailMate asks the system for the address book then Apple documentation tells me that it can fail in two cases:

    • "[...] nil if the Address Book database can’t be initialised."
    • "[...] If the user denies your application access to the Address Book database, this method returns nil."

    As far as I can see then MailMate cannot know what actually fails and in your case I think it's the first item.

    When I call tccutil then I never get an error. I think something is wrong with your address book. I suggest trying to restart the computer and see if that helps.

  • pierre (at baillet)

    pierre (at baillet) April 29th, 2014 @ 09:24 PM

    Ok, this is because my ~/Library is a symlink. I had to do that for obscure reasons and it seems OSX does probably not like that very much... Sorry to have reported the issue, your diagnotic helped me finding out the issue...

    Cheers,

    Pierre.

  • benny

    benny April 29th, 2014 @ 09:53 PM

    • State changed from “new” to “resolved”

    Thanks for the update.

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