Freron MailMate

Comments and changes to this ticket

• 

  benny January 30th, 2014 @ 09:39 AM

  Look under SOURCES in the mailbox outline and check that all mailboxes are online (not displayed with a grey color). Also check that any INBOX mailboxes are displayed with a bold font. This means that MailMate is ready to be notified of new messages.

• You flagged this item as spam.
  

  Kelly Matthews January 30th, 2014 @ 02:54 PM

  Yes as my original comment stated I took each account offline and then back online. they grey out then come back when I do this. And yes I had several new messages in all 7 of my accounts, not all are gmail. Even this morning no new messages downloaded, I had hundreds sitting there. Should I consider uninstalling and reinstalling?

• 

  benny January 30th, 2014 @ 10:11 PM

  I would like to find out what the issue is before you try that. Please open the “Activity Viewer” (⌥⌘0) and see if you can find anything suspicious, primarily if there is a lack of activity.

  Here is also a long shot. Try quitting MailMate and then paste the following in the Terminal:

  defaults write com.freron.MailMate MmEnableIMAPCondstore -bool NO
  

  Then restart MailMate.

• You flagged this item as spam.
  

  Kelly Matthews January 30th, 2014 @ 11:37 PM

  tried both nothing strange with Activity viewer. Also ran the code in terminal and restarted, no luck.

  I definitely see it "checking" for email - like the wheel will start spinning (next to the mail account) but it just doesn't pull down mail. As far as I know I didn't install anything yesterday that could have caused the issue. I'm willing to reinstall if necessary though.

• 

  benny January 31st, 2014 @ 09:38 AM

  If the spinner does not stop then it sounds like it's hanging when trying to check for email. Try this:

  1. Take the accounts offline.
     
  2. Open the Activity Viewer (⌥⌘0).
     
  3. Take 1 account online.
     
  4. Locate this account in the Activity Viewer and click on one of its connections.

  The lower part of the Activity Viewer shows a log of the communication with the server. Copy this into a message to me (use “Help ▸ Send Feedback” or use the direct email address at http://freron.com/contact).

  Reinstalling won't help, but you can try starting over by removing all data saved by MailMate. This means you have to re-add your accounts and let MailMate fetch the emails again. You can do this by removing/moving the following folder:

  ~/Library/Application Support/MailMate/
  

• You flagged this item as spam.
  

  Kelly Matthews January 31st, 2014 @ 05:08 PM

  No the spinner stops, sorry should have been clear. I'll remove the accounts and add them back one at a time and see what happens.

• 

  benny February 3rd, 2014 @ 11:55 AM

  Let me know if you have more information.

• You flagged this item as spam.
  

  Kelly Matthews February 6th, 2014 @ 09:46 PM

  finally just did a full uninstall and reinstall and it's working/ Not sure what the heck caused it. I'll let you know if i have any more trouble.

• 

  benny February 7th, 2014 @ 08:08 PM

  • State changed from “new” to “cantreproduce”

  Thanks for the update. For now I'll mark this ticket as cantreproduce. Let me know if it happens again.

• You flagged this item as spam.
  

  Brandon Jones March 29th, 2014 @ 12:32 PM

  THis is happening to me. Since March 27th, no new mail has come into mailmate and I've had to check on my phone. 2 gmail accounts and a runbox account. Any ideas?

• You flagged this item as spam.
  

  Brandon Jones March 29th, 2014 @ 12:32 PM

  I should say I tried what's been talked about in this thread. will reinstall if I must (but would prefer not)

• You flagged this item as spam.
  

  Brandon Jones March 29th, 2014 @ 12:36 PM

  Also: I've done the "Send Feedback" from activity viewer log as you outlined above, and referenced this lighthouse thread. Any help would be appreciated as I would prefer not to have to uninstall/reinstall. -b

• 

  benny March 29th, 2014 @ 12:57 PM

  @Brandon: I don't seem to have received an email from you. I would also prefer that you waited with the re-install until I can get some more information about the problem.

  If/when you do a reinstall then you can do it by renaming this folder:

   ~/Library/Application Support/MailMate/
  

  That would allow you to go back to the faulty state if I need more information.

  Please check:

  • Are all accounts/mailboxes online. See under SOURCES in the mailbox outline. Anything offline uses a grey color.
  • Are the INBOX'es in the connected state, that is, are they drawn with a bold font.

  Finally, update to the latest test release since the logs are bit better: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

  Sorry about the inconvenience of this issue (whatever it is).

• You flagged this item as spam.
  

  Brandon Jones April 1st, 2014 @ 10:50 AM

  Hello! Sorry for not responding sooner. Even though mailmate made the sound that it was sending, the message never sent. Here is a copy:

  Hello! This is in response to a thread here: http://freron.lighthouseapp.com/projects/58672-mailmate/tickets/611...

  My system: MailMate/4057 MacBookPro10,1/x86_64/8/10.9.2

  From Activity Viewer:

  Clearing connection to secure.runbox.com
  Synchronizing mailbox: INBOX
  Selecting mailbox: INBOX
  Clearing connection to secure.runbox.com
  Trying to connect to secure.runbox.com on port 993
  Successful connection on socket 15.
  Initiating secure connection...
  Setup of secure connection complete (TLSv1).
  Cipher: AES256-SHA SSLv3 Kx=RSA Au=RSA Enc=AES(256) Mac=SHA1 S: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE] perdition ready on mailfront02.runbox.com 0002aa84
  C: C0 LOGIN ••••••••••
  S: C0 OK LOGIN Ok.
  C: C1 CAPABILITY
  S: * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE
  S: C1 OK CAPABILITY completed
  C: C2 SELECT INBOX
  S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
  S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
  S: * 9 EXISTS
  S: * 0 RECENT
  S: * OK [UIDVALIDITY 1376228612] Ok
  S: * OK [MYRIGHTS "acdilrsw"] ACL
  S: C2 OK [READ-WRITE] Ok
  C: C3 NOOP
  S: C3 OK NOOP completed
  Performing full synchronization.
  C: C4 UID FETCH 1:1512 (UID)
  S: * 1 FETCH (UID 1490)
  S: * 2 FETCH (UID 1491)
  S: * 3 FETCH (UID 1495)
  S: * 4 FETCH (UID 1503)
  S: * 5 FETCH (UID 1504)
  S: * 6 FETCH (UID 1507)
  S: * 7 FETCH (UID 1508)
  S: * 8 FETCH (UID 1509)
  S: * 9 FETCH (UID 1512)
  S: C4 OK FETCH completed.
  C: C5 UID FETCH 1513:* (INTERNALDATE)
  S: C5 OK FETCH completed.
  C: C6 UID FETCH 1:1512 (UID FLAGS)
  S: * 1 FETCH (UID 1490 FLAGS (\Seen))
  S: * 2 FETCH (UID 1491 FLAGS (\Seen))
  S: * 3 FETCH (UID 1495 FLAGS (\Seen))
  S: * 4 FETCH (UID 1503 FLAGS (\Seen))
  S: * 5 FETCH (UID 1504 FLAGS (\Seen))
  S: * 6 FETCH (UID 1507 FLAGS (\Seen))
  S: * 7 FETCH (UID 1508 FLAGS ())
  S: * 8 FETCH (UID 1509 FLAGS (\Seen))
  S: * 9 FETCH (UID 1512 FLAGS ())
  S: C6 OK FETCH completed.
  Synchronizing mailbox (attempting to do it quickly): INBOX/MailPilot/ReviewOn/PastDue
  Selecting mailbox: INBOX/MailPilot/ReviewOn/PastDue
  C: D7 LIST INBOX ""
  S: * LIST (\Unmarked \HasChildren) "." ""
  S: D7 OK LIST completed
  C: D8 SELECT "INBOX.MailPilot.ReviewOn.PastDue"
  S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
  S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
  S: * 4 EXISTS
  S: * 0 RECENT
  S: * OK [UIDVALIDITY 1380467202] Ok
  S: * OK [MYRIGHTS "acdilrsw"] ACL
  S: D8 OK [READ-WRITE] Ok
  Attempting fast synchronization.
  C: D9 UID FETCH 6:* (UID)
  S: D9 OK FETCH completed.
  Synchronizing mailbox (attempting to do it quickly): INBOX/Sent
  Selecting mailbox: INBOX/Sent
  C: D10 LIST INBOX ""
  S: * LIST (\Unmarked \HasChildren) "." ""
  S: D10 OK LIST completed
  C: D11 SELECT "INBOX.Sent"
  S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
  S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
  S: * 213 EXISTS
  S: * 0 RECENT
  S: * OK [UIDVALIDITY 1376228792] Ok
  S: * OK [MYRIGHTS "acdilrsw"] ACL
  S: D11 OK [READ-WRITE] Ok
  Attempting fast synchronization.
  C: D12 UID FETCH 427:* (UID)
  S: D12 OK FETCH completed.
  C: D13 NOOP
  S: D13 OK NOOP completed
  Performing full synchronization.
  C: D14 UID FETCH 1:426 (UID)
  S: * 1 FETCH (UID 2)
  S: * 2 FETCH (UID 4)
  S: * 3 FETCH (UID 6)
  S: * 4 FETCH (UID 8)
  S: * 5 FETCH (UID 10)
  S: * 6 FETCH (UID 12)
  S: * 7 FETCH (UID 14)
  S: * 8 FETCH (UID 16)
  S: * 9 FETCH (UID 18)
  S: * 10 FETCH (UID 20)
  S: * 11 FETCH (UID 22)
  S: * 12 FETCH (UID 24)
  S: * 13 FETCH (UID 26)
  S: * 14 FETCH (UID 28)
  S: * 15 FETCH (UID 30)
  S: * 16 FETCH (UID 32)
  S: * 17 FETCH (UID 34)
  S: * 18 FETCH (UID 36)
  S: * 19 FETCH (UID 38)
  S: * 20 FETCH (UID 40)
  S: * 21 FETCH (UID 42)
  S: * 22 FETCH (UID 44)
  S: * 23 FETCH (UID 46)
  S: * 24 FETCH (UID 48)
  S: * 25 FETCH (UID 50)
  S: * 26 FETCH (UID 52)
  S: * 27 FETCH (UID 54)
  S: * 28 FETCH (UID 56)
  S: * 29 FETCH (UID 58)
  S: * 30 FETCH (UID 60)
  S: * 31 FETCH (UID 62)
  S: * 32 FETCH (UID 64)
  S: * 33 FETCH (UID 66)
  S: * 34 FETCH (UID 68)
  S: * 35 FETCH (UID 70)
  S: * 36 FETCH (UID 72)
  S: * 37 FETCH (UID 74)
  S: * 38 FETCH (UID 76)
  S: * 39 FETCH (UID 78)
  S: * 40 FETCH (UID 80)
  S: * 41 FETCH (UID 82)
  S: * 42 FETCH (UID 84)
  S: * 43 FETCH (UID 86)
  S: * 44 FETCH (UID 88)
  S: * 45 FETCH (UID 90)
  S: * 46 FETCH (UID 92)
  S: * 47 FETCH (UID 94)
  S: * 48 FETCH (UID 96)
  S: * 49 FETCH (UID 98)
  S: * 50 FETCH (UID 100)
  S: * 51 FETCH (UID 102)
  S: * 52 FETCH (UID 104)
  S: * 53 FETCH (UID 106)
  S: * 54 FETCH (UID 108)
  S: * 55 FETCH (UID 110)
  S: * 56 FETCH (UID 112)
  S: * 57 FETCH (UID 114)
  S: * 58 FETCH (UID 116)
  S: * 59 FETCH (UID 118)
  S: * 60 FETCH (UID 120)
  S: * 61 FETCH (UID 122)
  S: * 62 FETCH (UID 124)
  S: * 63 FETCH (UID 126)
  S: * 64 FETCH (UID 128)
  S: * 65 FETCH (UID 130)
  S: * 66 FETCH (UID 132)
  S: * 67 FETCH (UID 134)
  S: * 68 FETCH (UID 136)
  S: * 69 FETCH (UID 138)
  S: * 70 FETCH (UID 140)
  S: * 71 FETCH (UID 142)
  S: * 72 FETCH (UID 144)
  S: * 73 FETCH (UID 146)
  S: * 74 FETCH (UID 148)
  S: * 75 FETCH (UID 150)
  S: * 76 FETCH (UID 152)
  S: * 77 FETCH (UID 154)
  S: * 78 FETCH (UID 156)
  S: * 79 FETCH (UID 158)
  S: * 80 FETCH (UID 160)
  S: * 81 FETCH (UID 162)
  S: * 82 FETCH (UID 164)
  S: * 83 FETCH (UID 166)
  S: * 84 FETCH (UID 168)
  S: * 85 FETCH (UID 170)
  S: * 86 FETCH (UID 172)
  S: * 87 FETCH (UID 174)
  S: * 88 FETCH (UID 176)
  S: * 89 FETCH (UID 178)
  S: * 90 FETCH (UID 180)
  S: * 91 FETCH (UID 182)
  S: * 92 FETCH (UID 184)
  S: * 93 FETCH (UID 186)
  S: * 94 FETCH (UID 188)
  S: * 95 FETCH (UID 190)
  S: * 96 FETCH (UID 192)
  S: * 97 FETCH (UID 194)
  S: * 98 FETCH (UID 196)
  S: * 99 FETCH (UID 198)
  S: * 100 FETCH (UID 200)
  S: * 101 FETCH (UID 202)
  S: * 102 FETCH (UID 204)
  S: * 103 FETCH (UID 206)
  S: * 104 FETCH (UID 208)
  S: * 105 FETCH (UID 210)
  S: * 106 FETCH (UID 212)
  S: * 107 FETCH (UID 214)
  S: * 108 FETCH (UID 216)
  S: * 109 FETCH (UID 218)
  S: * 110 FETCH (UID 220)
  S: * 111 FETCH (UID 222)
  S: * 112 FETCH (UID 224)
  S: * 113 FETCH (UID 226)
  S: * 114 FETCH (UID 227)
  S: * 115 FETCH (UID 229)
  S: * 116 FETCH (UID 231)
  S: * 117 FETCH (UID 233)
  S: * 118 FETCH (UID 235)
  S: * 119 FETCH (UID 237)
  S: * 120 FETCH (UID 239)
  S: * 121 FETCH (UID 241)
  S: * 122 FETCH (UID 243)
  S: * 123 FETCH (UID 245)
  S: * 124 FETCH (UID 247)
  S: * 125 FETCH (UID 249)
  S: * 126 FETCH (UID 251)
  S: * 127 FETCH (UID 253)
  S: * 128 FETCH (UID 255)
  S: * 129 FETCH (UID 257)
  S: * 130 FETCH (UID 259)
  S: * 131 FETCH (UID 261)
  S: * 132 FETCH (UID 263)
  S: * 133 FETCH (UID 265)
  S: * 134 FETCH (UID 267)
  S: * 135 FETCH (UID 269)
  S: * 136 FETCH (UID 271)
  S: * 137 FETCH (UID 273)
  S: * 138 FETCH (UID 275)
  S: * 139 FETCH (UID 277)
  S: * 140 FETCH (UID 279)
  S: * 141 FETCH (UID 281)
  S: * 142 FETCH (UID 283)
  S: * 143 FETCH (UID 285)
  S: * 144 FETCH (UID 287)
  S: * 145 FETCH (UID 289)
  S: * 146 FETCH (UID 291)
  S: * 147 FETCH (UID 293)
  S: * 148 FETCH (UID 295)
  S: * 149 FETCH (UID 297)
  S: * 150 FETCH (UID 299)
  S: * 151 FETCH (UID 301)
  S: * 152 FETCH (UID 303)
  S: * 153 FETCH (UID 305)
  S: * 154 FETCH (UID 307)
  S: * 155 FETCH (UID 309)
  S: * 156 FETCH (UID 311)
  S: * 157 FETCH (UID 313)
  S: * 158 FETCH (UID 315)
  S: * 159 FETCH (UID 317)
  S: * 160 FETCH (UID 319)
  S: * 161 FETCH (UID 321)
  S: * 162 FETCH (UID 323)
  S: * 163 FETCH (UID 325)
  S: * 164 FETCH (UID 327)
  S: * 165 FETCH (UID 329)
  S: * 166 FETCH (UID 331)
  S: * 167 FETCH (UID 333)
  S: * 168 FETCH (UID 335)
  S: * 169 FETCH (UID 337)
  S: * 170 FETCH (UID 339)
  S: * 171 FETCH (UID 341)
  S: * 172 FETCH (UID 343)
  S: * 173 FETCH (UID 345)
  S: * 174 FETCH (UID 347)
  S: * 175 FETCH (UID 349)
  S: * 176 FETCH (UID 351)
  S: * 177 FETCH (UID 353)
  S: * 178 FETCH (UID 357)
  S: * 179 FETCH (UID 359)
  S: * 180 FETCH (UID 361)
  S: * 181 FETCH (UID 363)
  S: * 182 FETCH (UID 365)
  S: * 183 FETCH (UID 367)
  S: * 184 FETCH (UID 369)
  S: * 185 FETCH (UID 371)
  S: * 186 FETCH (UID 373)
  S: * 187 FETCH (UID 375)
  S: * 188 FETCH (UID 377)
  S: * 189 FETCH (UID 379)
  S: * 190 FETCH (UID 381)
  S: * 191 FETCH (UID 383)
  S: * 192 FETCH (UID 385)
  S: * 193 FETCH (UID 387)
  S: * 194 FETCH (UID 389)
  S: * 195 FETCH (UID 391)
  S: * 196 FETCH (UID 393)
  S: * 197 FETCH (UID 395)
  S: * 198 FETCH (UID 397)
  S: * 199 FETCH (UID 399)
  S: * 200 FETCH (UID 401)
  S: * 201 FETCH (UID 403)
  S: * 202 FETCH (UID 405)
  S: * 203 FETCH (UID 407)
  S: * 204 FETCH (UID 409)
  S: * 205 FETCH (UID 411)
  S: * 206 FETCH (UID 413)
  S: * 207 FETCH (UID 415)
  S: * 208 FETCH (UID 417)
  S: * 209 FETCH (UID 419)
  S: * 210 FETCH (UID 421)
  S: * 211 FETCH (UID 423)
  S: * 212 FETCH (UID 425)
  S: * 213 FETCH (UID 426)
  S: D14 OK FETCH completed.
  C: D15 UID FETCH 427:* (INTERNALDATE)
  S: D15 OK FETCH completed.
  C: D16 UID FETCH 1:426 (UID FLAGS)
  S: * 1 FETCH (UID 2 FLAGS (\Seen))
  S: * 2 FETCH (UID 4 FLAGS (\Seen))
  S: * 3 FETCH (UID 6 FLAGS (\Seen))
  S: * 4 FETCH (UID 8 FLAGS (\Seen))
  S: * 5 FETCH (UID 10 FLAGS (\Seen))
  S: * 6 FETCH (UID 12 FLAGS (\Seen))
  S: * 7 FETCH (UID 14 FLAGS (\Seen))
  S: * 8 FETCH (UID 16 FLAGS (\Seen))
  S: * 9 FETCH (UID 18 FLAGS (\Seen))
  S: * 10 FETCH (UID 20 FLAGS (\Seen))
  S: * 11 FETCH (UID 22 FLAGS (\Seen))
  S: * 12 FETCH (UID 24 FLAGS (\Seen))
  S: * 13 FETCH (UID 26 FLAGS (\Seen))
  S: * 14 FETCH (UID 28 FLAGS (\Seen))
  S: * 15 FETCH (UID 30 FLAGS (\Seen))
  S: * 16 FETCH (UID 32 FLAGS (\Seen))
  S: * 17 FETCH (UID 34 FLAGS (\Seen))
  S: * 18 FETCH (UID 36 FLAGS (\Seen))
  S: * 19 FETCH (UID 38 FLAGS (\Seen))
  S: * 20 FETCH (UID 40 FLAGS (\Seen))
  S: * 21 FETCH (UID 42 FLAGS (\Seen))
  S: * 22 FETCH (UID 44 FLAGS (\Seen))
  S: * 23 FETCH (UID 46 FLAGS (\Seen))
  S: * 24 FETCH (UID 48 FLAGS (\Seen))
  S: * 25 FETCH (UID 50 FLAGS (\Seen))
  S: * 26 FETCH (UID 52 FLAGS (\Seen))
  S: * 27 FETCH (UID 54 FLAGS (\Seen))
  S: * 28 FETCH (UID 56 FLAGS (\Seen))
  S: * 29 FETCH (UID 58 FLAGS (\Seen))
  S: * 30 FETCH (UID 60 FLAGS (\Seen))
  S: * 31 FETCH (UID 62 FLAGS (\Seen))
  S: * 32 FETCH (UID 64 FLAGS (\Seen))
  S: * 33 FETCH (UID 66 FLAGS (\Seen))
  S: * 34 FETCH (UID 68 FLAGS (\Seen))
  S: * 35 FETCH (UID 70 FLAGS (\Seen))
  S: * 36 FETCH (UID 72 FLAGS (\Seen))
  S: * 37 FETCH (UID 74 FLAGS (\Seen))
  S: * 38 FETCH (UID 76 FLAGS (\Seen))
  S: * 39 FETCH (UID 78 FLAGS (\Seen))
  S: * 40 FETCH (UID 80 FLAGS (\Seen))
  S: * 41 FETCH (UID 82 FLAGS (\Seen))
  S: * 42 FETCH (UID 84 FLAGS (\Seen))
  S: * 43 FETCH (UID 86 FLAGS (\Seen))
  S: * 44 FETCH (UID 88 FLAGS (\Seen))
  S: * 45 FETCH (UID 90 FLAGS (\Seen))
  S: * 46 FETCH (UID 92 FLAGS (\Seen))
  S: * 47 FETCH (UID 94 FLAGS (\Seen))
  S: * 48 FETCH (UID 96 FLAGS (\Seen))
  S: * 49 FETCH (UID 98 FLAGS (\Seen))
  S: * 50 FETCH (UID 100 FLAGS (\Seen))
  S: * 51 FETCH (UID 102 FLAGS (\Seen))
  S: * 52 FETCH (UID 104 FLAGS (\Seen))
  S: * 53 FETCH (UID 106 FLAGS (\Seen))
  S: * 54 FETCH (UID 108 FLAGS (\Seen))
  S: * 55 FETCH (UID 110 FLAGS (\Seen))
  S: * 56 FETCH (UID 112 FLAGS (\Seen))
  S: * 57 FETCH (UID 114 FLAGS (\Seen))
  S: * 58 FETCH (UID 116 FLAGS (\Seen))
  S: * 59 FETCH (UID 118 FLAGS (\Seen))
  S: * 60 FETCH (UID 120 FLAGS (\Seen))
  S: * 61 FETCH (UID 122 FLAGS (\Seen))
  S: * 62 FETCH (UID 124 FLAGS (\Seen))
  S: * 63 FETCH (UID 126 FLAGS (\Seen))
  S: * 64 FETCH (UID 128 FLAGS (\Seen))
  S: * 65 FETCH (UID 130 FLAGS (\Seen))
  S: * 66 FETCH (UID 132 FLAGS (\Seen))
  S: * 67 FETCH (UID 134 FLAGS (\Seen))
  S: * 68 FETCH (UID 136 FLAGS (\Seen))
  S: * 69 FETCH (UID 138 FLAGS (\Seen))
  S: * 70 FETCH (UID 140 FLAGS (\Seen))
  S: * 71 FETCH (UID 142 FLAGS (\Seen))
  S: * 72 FETCH (UID 144 FLAGS (\Seen))
  S: * 73 FETCH (UID 146 FLAGS (\Seen))
  S: * 74 FETCH (UID 148 FLAGS (\Seen))
  S: * 75 FETCH (UID 150 FLAGS (\Seen))
  S: * 76 FETCH (UID 152 FLAGS (\Seen))
  S: * 77 FETCH (UID 154 FLAGS (\Seen))
  S: * 78 FETCH (UID 156 FLAGS (\Seen))
  S: * 79 FETCH (UID 158 FLAGS (\Seen))
  S: * 80 FETCH (UID 160 FLAGS (\Seen))
  S: * 81 FETCH (UID 162 FLAGS (\Seen))
  S: * 82 FETCH (UID 164 FLAGS (\Seen))
  S: * 83 FETCH (UID 166 FLAGS (\Seen))
  S: * 84 FETCH (UID 168 FLAGS (\Seen))
  S: * 85 FETCH (UID 170 FLAGS (\Seen))
  S: * 86 FETCH (UID 172 FLAGS (\Seen))
  S: * 87 FETCH (UID 174 FLAGS (\Seen))
  S: * 88 FETCH (UID 176 FLAGS (\Seen))
  S: * 89 FETCH (UID 178 FLAGS (\Seen))
  S: * 90 FETCH (UID 180 FLAGS (\Seen))
  S: * 91 FETCH (UID 182 FLAGS (\Seen))
  S: * 92 FETCH (UID 184 FLAGS (\Seen))
  S: * 93 FETCH (UID 186 FLAGS (\Seen))
  S: * 94 FETCH (UID 188 FLAGS (\Seen))
  S: * 95 FETCH (UID 190 FLAGS (\Seen))
  S: * 96 FETCH (UID 192 FLAGS (\Seen))
  S: * 97 FETCH (UID 194 FLAGS (\Seen))
  S: * 98 FETCH (UID 196 FLAGS (\Seen))
  S: * 99 FETCH (UID 198 FLAGS (\Seen))
  S: * 100 FETCH (UID 200 FLAGS (\Seen))
  S: * 101 FETCH (UID 202 FLAGS (\Seen))
  S: * 102 FETCH (UID 204 FLAGS (\Seen))
  S: * 103 FETCH (UID 206 FLAGS (\Seen))
  S: * 104 FETCH (UID 208 FLAGS (\Seen))
  S: * 105 FETCH (UID 210 FLAGS (\Seen))
  S: * 106 FETCH (UID 212 FLAGS (\Seen))
  S: * 107 FETCH (UID 214 FLAGS (\Seen))
  S: * 108 FETCH (UID 216 FLAGS (\Seen))
  S: * 109 FETCH (UID 218 FLAGS (\Seen))
  S: * 110 FETCH (UID 220 FLAGS (\Seen))
  S: * 111 FETCH (UID 222 FLAGS (\Seen))
  S: * 112 FETCH (UID 224 FLAGS (\Seen))
  S: * 113 FETCH (UID 226 FLAGS (\Seen))
  S: * 114 FETCH (UID 227 FLAGS (\Seen))
  S: * 115 FETCH (UID 229 FLAGS (\Seen))
  S: * 116 FETCH (UID 231 FLAGS (\Seen))
  S: * 117 FETCH (UID 233 FLAGS (\Seen))
  S: * 118 FETCH (UID 235 FLAGS (\Seen))
  S: * 119 FETCH (UID 237 FLAGS ())
  S: * 120 FETCH (UID 239 FLAGS (\Seen))
  S: * 121 FETCH (UID 241 FLAGS ())
  S: * 122 FETCH (UID 243 FLAGS ())
  S: * 123 FETCH (UID 245 FLAGS (\Seen))
  S: * 124 FETCH (UID 247 FLAGS (\Seen))
  S: * 125 FETCH (UID 249 FLAGS (\Seen))
  S: * 126 FETCH (UID 251 FLAGS (\Seen))
  S: * 127 FETCH (UID 253 FLAGS (\Seen))
  S: * 128 FETCH (UID 255 FLAGS (\Seen))
  S: * 129 FETCH (UID 257 FLAGS (\Seen))
  S: * 130 FETCH (UID 259 FLAGS (\Seen))
  S: * 131 FETCH (UID 261 FLAGS (\Seen))
  S: * 132 FETCH (UID 263 FLAGS (\Seen))
  S: * 133 FETCH (UID 265 FLAGS (\Seen))
  S: * 134 FETCH (UID 267 FLAGS (\Seen))
  S: * 135 FETCH (UID 269 FLAGS (\Seen))
  S: * 136 FETCH (UID 271 FLAGS (\Seen))
  S: * 137 FETCH (UID 273 FLAGS (\Seen))
  S: * 138 FETCH (UID 275 FLAGS (\Seen))
  S: * 139 FETCH (UID 277 FLAGS (\Seen))
  S: * 140 FETCH (UID 279 FLAGS (\Seen))
  S: * 141 FETCH (UID 281 FLAGS (\Seen))
  S: * 142 FETCH (UID 283 FLAGS (\Seen))
  S: * 143 FETCH (UID 285 FLAGS (\Seen))
  S: * 144 FETCH (UID 287 FLAGS (\Seen))
  S: * 145 FETCH (UID 289 FLAGS (\Answered \Seen))
  S: * 146 FETCH (UID 291 FLAGS (\Seen))
  S: * 147 FETCH (UID 293 FLAGS (\Seen))
  S: * 148 FETCH (UID 295 FLAGS (\Seen))
  S: * 149 FETCH (UID 297 FLAGS (\Seen))
  S: * 150 FETCH (UID 299 FLAGS (\Seen))
  S: * 151 FETCH (UID 301 FLAGS (\Seen))
  S: * 152 FETCH (UID 303 FLAGS (\Seen))
  S: * 153 FETCH (UID 305 FLAGS (\Seen))
  S: * 154 FETCH (UID 307 FLAGS (\Seen))
  S: * 155 FETCH (UID 309 FLAGS (\Seen))
  S: * 156 FETCH (UID 311 FLAGS (\Seen))
  S: * 157 FETCH (UID 313 FLAGS (\Seen))
  S: * 158 FETCH (UID 315 FLAGS (\Seen))
  S: * 159 FETCH (UID 317 FLAGS (\Seen))
  S: * 160 FETCH (UID 319 FLAGS (\Seen))
  S: * 161 FETCH (UID 321 FLAGS (\Seen))
  S: * 162 FETCH (UID 323 FLAGS (\Seen))
  S: * 163 FETCH (UID 325 FLAGS (\Seen))
  S: * 164 FETCH (UID 327 FLAGS (\Seen))
  S: * 165 FETCH (UID 329 FLAGS (\Seen))
  S: * 166 FETCH (UID 331 FLAGS (\Seen))
  S: * 167 FETCH (UID 333 FLAGS (\Seen))
  S: * 168 FETCH (UID 335 FLAGS (\Seen))
  S: * 169 FETCH (UID 337 FLAGS (\Seen))
  S: * 170 FETCH (UID 339 FLAGS (\Seen))
  S: * 171 FETCH (UID 341 FLAGS (\Seen))
  S: * 172 FETCH (UID 343 FLAGS (\Seen))
  S: * 173 FETCH (UID 345 FLAGS (\Seen))
  S: * 174 FETCH (UID 347 FLAGS (\Seen))
  S: * 175 FETCH (UID 349 FLAGS (\Seen))
  S: * 176 FETCH (UID 351 FLAGS ())
  S: * 177 FETCH (UID 353 FLAGS ())
  S: * 178 FETCH (UID 357 FLAGS ())
  S: * 179 FETCH (UID 359 FLAGS (\Seen))
  S: * 180 FETCH (UID 361 FLAGS (\Seen))
  S: * 181 FETCH (UID 363 FLAGS (\Seen))
  S: * 182 FETCH (UID 365 FLAGS (\Seen))
  S: * 183 FETCH (UID 367 FLAGS (\Seen))
  S: * 184 FETCH (UID 369 FLAGS (\Seen))
  S: * 185 FETCH (UID 371 FLAGS (\Seen))
  S: * 186 FETCH (UID 373 FLAGS ())
  S: * 187 FETCH (UID 375 FLAGS ())
  S: * 188 FETCH (UID 377 FLAGS ())
  S: * 189 FETCH (UID 379 FLAGS (\Seen))
  S: * 190 FETCH (UID 381 FLAGS (\Seen))
  S: * 191 FETCH (UID 383 FLAGS (\Seen))
  S: * 192 FETCH (UID 385 FLAGS (\Seen))
  S: * 193 FETCH (UID 387 FLAGS (\Seen))
  S: * 194 FETCH (UID 389 FLAGS (\Seen))
  S: * 195 FETCH (UID 391 FLAGS (\Seen))
  S: * 196 FETCH (UID 393 FLAGS (\Seen))
  S: * 197 FETCH (UID 395 FLAGS (\Seen))
  S: * 198 FETCH (UID 397 FLAGS (\Seen))
  S: * 199 FETCH (UID 399 FLAGS (\Seen))
  S: * 200 FETCH (UID 401 FLAGS (\Seen))
  S: * 201 FETCH (UID 403 FLAGS (\Seen))
  S: * 202 FETCH (UID 405 FLAGS (\Seen))
  S: * 203 FETCH (UID 407 FLAGS (\Seen))
  S: * 204 FETCH (UID 409 FLAGS (\Seen))
  S: * 205 FETCH (UID 411 FLAGS (\Seen))
  S: * 206 FETCH (UID 413 FLAGS (\Seen))
  S: * 207 FETCH (UID 415 FLAGS (\Seen))
  S: * 208 FETCH (UID 417 FLAGS (\Seen))
  S: * 209 FETCH (UID 419 FLAGS (\Seen))
  S: * 210 FETCH (UID 421 FLAGS (\Seen))
  S: * 211 FETCH (UID 423 FLAGS (\Seen))
  S: * 212 FETCH (UID 425 FLAGS (\Seen))
  S: * 213 FETCH (UID 426 FLAGS (\Seen))
  S: D16 OK FETCH completed.
  Synchronizing mailbox (attempting to do it quickly): INBOX/[Airmail]/Memo
  Selecting mailbox: INBOX/[Airmail]/Memo
  C: D17 LIST INBOX ""
  S: * LIST (\Unmarked \HasChildren) "." ""
  S: D17 OK LIST completed
  C: D18 SELECT "INBOX.[Airmail].Memo"
  S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
  S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
  S: * 0 EXISTS
  S: * 0 RECENT
  S: * OK [UIDVALIDITY 1376343303] Ok
  S: * OK [MYRIGHTS "acdilrsw"] ACL
  S: D18 OK [READ-WRITE] Ok
  Attempting fast synchronization.
  C: D19 UID FETCH 1475:* (UID)
  S: D19 OK FETCH completed.

  Further, to answer your questions,

  1. All mailboxes are online.
     
  2. They aren't showing bold, no.
• 

  benny April 1st, 2014 @ 11:02 AM

  First, the sent-sound isn't played until after the server has accepted the message (via SMTP). If this is reproducible behavior then let me know, but I think either the server failed to handle it correctly or Lighthouse dropped the message.

  Thanks for the log. It seems to be fine and I think we need to simplify this issue:

  • Select all the mailboxes of the account and use “Take Offline” (do not take the account offline).
  • Find or create an empty IMAP mailbox (really empty).
  • Put 1 message in it using, e.g., webmail.
  • Synchronize the mailbox in MailMate.

  If the mailbox is still empty then we have a simple test case to analyze. Logs in the Activity Viewer should also be very simple.

  Thanks in advance.

• You flagged this item as spam.
  

  Brandon Jones April 1st, 2014 @ 11:40 AM

  Synchronizing mailbox: INBOX/MailMate
  Selecting mailbox: INBOX/MailMate
  Clearing connection to secure.runbox.com
  Trying to connect to secure.runbox.com on port 993
  Successful connection on socket 7.
  Initiating secure connection...
  Setup of secure connection complete (TLSv1).
  Cipher: AES256-SHA SSLv3 Kx=RSA Au=RSA Enc=AES(256) Mac=SHA1 S: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE] perdition ready on mailfront03.runbox.com 0002aa85
  C: C0 LOGIN ••••••••••
  S: C0 OK LOGIN Ok.
  C: C1 CAPABILITY
  S: * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE
  S: C1 OK CAPABILITY completed
  C: C2 LIST INBOX ""
  S: * LIST (\Unmarked \HasChildren) "." ""
  S: C2 OK LIST completed
  C: C3 SELECT "INBOX.MailMate"
  S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
  S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
  S: * 1 EXISTS
  S: * 0 RECENT
  S: * OK [UIDVALIDITY 1396352248] Ok
  S: * OK [MYRIGHTS "acdilrsw"] ACL
  S: C3 OK [READ-WRITE] Ok
  C: C4 NOOP
  S: C4 OK NOOP completed
  Performing full synchronization.
  C: C5 UID FETCH 1:1 (UID)
  S: * 1 FETCH (UID 1)
  S: C5 OK FETCH completed.
  C: C6 UID FETCH 2:* (INTERNALDATE)
  S: C6 OK FETCH completed.
  C: C7 UID FETCH 1:1 (UID FLAGS)
  S: * 1 FETCH (UID 1 FLAGS (\Seen))
  S: C7 OK FETCH completed.
  Trying to disconnect nicely...
  C: C8 LOGOUT
  S: * BYE Courier-IMAP server shutting down
  S: C8 OK LOGOUT completed
  Clearing connection to secure.runbox.com
  Synchronizing mailbox: INBOX/MailMate
  Selecting mailbox: INBOX/MailMate
  Clearing connection to secure.runbox.com
  Trying to connect to secure.runbox.com on port 993
  Successful connection on socket 7.
  Initiating secure connection...
  Setup of secure connection complete (TLSv1).
  Cipher: AES256-SHA SSLv3 Kx=RSA Au=RSA Enc=AES(256) Mac=SHA1 S: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE] perdition ready on mailfront02.runbox.com 0002aa84
  C: C0 LOGIN ••••••••••
  S: C0 OK LOGIN Ok.
  C: C1 CAPABILITY
  S: * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE
  S: C1 OK CAPABILITY completed
  C: C2 LIST INBOX ""
  S: * LIST (\Unmarked \HasChildren) "." ""
  S: C2 OK LIST completed
  C: C3 SELECT "INBOX.MailMate"
  S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
  S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
  S: * 1 EXISTS
  S: * 0 RECENT
  S: * OK [UIDVALIDITY 1396352248] Ok
  S: * OK [MYRIGHTS "acdilrsw"] ACL
  S: C3 OK [READ-WRITE] Ok
  C: C4 NOOP
  S: C4 OK NOOP completed
  Performing full synchronization.
  C: C5 UID FETCH 1:1 (UID)
  S: * 1 FETCH (UID 1)
  S: C5 OK FETCH completed.
  C: C6 UID FETCH 2:* (INTERNALDATE)
  S: C6 OK FETCH completed.
  C: C7 UID FETCH 1:1 (UID FLAGS)
  S: * 1 FETCH (UID 1 FLAGS (\Seen))
  S: C7 OK FETCH completed.

• You flagged this item as spam.
  

  Brandon Jones April 1st, 2014 @ 11:41 AM

  Sorry, posted the log without commentary. The folder is called "MailMate" and I took it offline/online twice. There is one message in it (which shows through web interface) but it doesn't pull it into MailMate.

  -b

• 

  benny April 1st, 2014 @ 12:15 PM

  Ok, now change the “Displayed Count” of the mailbox to “All”. Is the count 0 or 1?

  (If 1 then I have another user with the same issue and we are probably getting closer to a solution.)

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  Brandon Jones April 1st, 2014 @ 12:17 PM

  It's 0. It was set at inherit but I changed it to all. Still says 0 though.

• 

  benny April 1st, 2014 @ 12:26 PM

  Ok, can you find the message somewhere inside this folder:

  ~/Library/Application Support/MailMate/Messages/IMAP/...
  

  Also, could you send me this file (use “Help ▸ Send Feedback” if you like):

  ~/Library/Application\ Support/MailMate/Sources.plist
  

• You flagged this item as spam.
  

  Brandon Jones April 3rd, 2014 @ 10:28 AM

  OK. I've done both of those things (checked for the messages and couldn't find it after digging around in the appropriate IMAP subfolders.

  I've also sent a copy of the sources.plist (from 2 different addresses - catalyze.in address and a gmail address).

  Hopefully one of those will come through. Sorry for not updating in a couple of days. I'm in Kenya and don't always have stesady access to internet.

• 

  benny April 3rd, 2014 @ 10:48 AM

  I see no problems with the Sources.plist file. I'm running out of ideas that won't require a specialized debug version of MailMate. There is one thing I would like to see though:

  1. Open the Activity Viewer.
     
  2. Have the INBOX/MailMate mailbox online.
     
  3. Use a different client/webmail to add another message to the mailbox.
     
  4. Tell MailMate to synchronize it.
     
  5. Send me the output from the Activity Viewer.

  I expect MailMate to be told that there are now 2 messages in the mailbox and I would then like to see if anything else happens in the log.

  Also, update to the latest test version: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

  Thanks in advance!

• You flagged this item as spam.
  

  Brandon Jones April 4th, 2014 @ 02:18 PM

  This is the output I get (and I also did this using the latest test version):

  4:17:03 Synchronizing mailbox: INBOX/MailMate
  14:17:03 Selecting mailbox: INBOX/MailMate
  14:17:03 Clearing connection to secure.runbox.com
  14:17:03 Trying to connect to secure.runbox.com on port 993
  14:17:04 Successful connection on socket 57.
  14:17:04 Initiating secure connection...
  14:17:07 Setup of secure connection complete (TLSv1).
  14:17:07 Cipher: AES256-SHA SSLv3 Kx=RSA Au=RSA Enc=AES(256) Mac=SHA1
  14:17:07 S: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE] perdition ready on mailfront03.runbox.com 0002aa85
  14:17:07 C: C0 LOGIN ••••••••••
  14:17:07 S: C0 OK LOGIN Ok.
  14:17:07 C: C1 CAPABILITY
  14:17:08 S: * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE
  14:17:08 S: C1 OK CAPABILITY completed
  14:17:08 C: C2 LIST INBOX ""
  14:17:08 S: * LIST (\Unmarked \HasChildren) "." ""
  14:17:08 S: C2 OK LIST completed
  14:17:08 C: C3 SELECT "INBOX.MailMate"
  14:17:09 S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
  14:17:09 S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
  14:17:09 S: * 2 EXISTS
  14:17:09 S: * 1 RECENT
  14:17:09 S: * OK [UIDVALIDITY 1396352248] Ok
  14:17:09 S: * OK [MYRIGHTS "acdilrsw"] ACL
  14:17:09 S: C3 OK [READ-WRITE] Ok
  14:17:09 C: C4 NOOP
  14:17:09 S: C4 OK NOOP completed
  14:17:09 Performing full synchronization.
  14:17:09 C: C5 UID FETCH 1:1 (UID)
  14:17:10 S: * 1 FETCH (UID 1)
  14:17:10 S: C5 OK FETCH completed.
  14:17:10 C: C6 UID FETCH 2:* (INTERNALDATE)
  14:17:13 S: * 2 FETCH (UID 2 INTERNALDATE "04-Apr-2014 14:52:35 +0200")
  14:17:13 S: C6 OK FETCH completed.
  14:17:13 C: C7 UID FETCH 1:1 (UID FLAGS)
  14:17:16 S: * 1 FETCH (UID 1 FLAGS (\Seen))
  14:17:16 S: C7 OK FETCH completed.
  14:17:16 Completed action. Observed read/write timeouts: 8/8

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  Brandon Jones April 4th, 2014 @ 02:18 PM

  I'm thinking I'm going to have uninstall/reinstall. Is their a way to save my smart mailboxes?

• 

  benny April 5th, 2014 @ 12:12 PM

  Thanks for the output. It does look like MailMate simply ignores the new message, but I have no idea what could trigger that.

  To start over, you can rename this folder:

  ~/Library/Application Support/MailMate
  

  By renaming, I can still ask you to swap the old database back into action if I have a debug version of MailMate for you. If you have time for that?

  To keep the smart mailboxes, you can copy this file:

  ~/Library/Application Support/MailMate/Mailboxes.plist
  

  (And other .plist files in the same folder to keep other settings.)

• You flagged this item as spam.
  

  Brandon Jones April 6th, 2014 @ 10:06 AM

  Ok. It's frustrating. I backed up that folder first off. Then I deleted the app plus some Library files associated (in cache folder, preferences folder, application support).

  When I download and put it in the application folder and open and add an account, it exhibits the same behavior: no messages shown. It also still displays my registration so I'm wondering if their are some settings that I'm not deleting that are also the cause for the problem?

  I hope to get it worked out as MailMate has vastly improved my general prod workflow and I'm not excited about the possibility of moving back to mail or something else.

• 

  benny April 7th, 2014 @ 07:41 AM

  Thanks for the details. This is very surprising. To confirm, wiping out these should reset MailMate completely:

  ~/Library/Application Support/MailMate
  ~/Library/Preferences/com.freron.MailMate.plist
  

  The license key is stored in the keychain, but that should certainly not have any role to play in this problem.

  I might have a second user with the same problem. I guess that's a good thing with respect to figuring out what triggers it.

  Is ~/Library/Application Support/MailMate/Messages/IMAP empty? (Except for a State.plist file.)

  If no messages are found then you could archive the folder (and the preferences file) and send it all to me. (I guess if you can start over and reproduce the behavior with a test account then I could also try synchronizing the account myself with your files.)

  To verify the current status:

  • Everything has been reset.
  • Single account added.
  • The account synchronizes and the mailboxes of the account can be seen.
  • The mailboxes appear to be online.
  • The INBOX of the account is online and idle (bold font).
  • No messages are fetched.
  • “Activity Viewer” shows that messages are found (x EXISTS response where x != 0).

  And yes, it's frustrating, but it's also a high priority for me. I really want to figure out what the problem is.

• You flagged this item as spam.
  

  Brandon Jones April 8th, 2014 @ 10:10 AM

  I finally got it working!!

  Here's what I did: Several Uninstall->reboot->reinstalls didn't do the trick so I uninstalled -> fixed permissions (although it didn't list anything "fixed" associated with mailmate) -> rebooted -> reinstalled.

  Now I'm cooking with gas, to use an American cliche :)

  I don't know if that process gives you any insight. I'm willing to chalk it up to a potential permission issue. The other thing to note: when it started happening, I was in the midst of a media project and extremely low on disk space, so I'm not sure if that triggered an issue (all through this process of fixing though I've had 20gb+ free).

• 

  benny April 8th, 2014 @ 12:39 PM

  @Brandon: I'm glad it works for you, but as you state I haven't really gained the insight necessary to fix the issue. The “low on disk space” hint might be important though. This might have been the trigger for the problem although it does not explain why it was so difficult to start over.