Freron MailMate

Comments and changes to this ticket

• 

  benny December 3rd, 2013 @ 11:55 AM

  It looks like SSL is not enabled for the SMTP server. The server does not state any problem with this, but you could try enabling it for the SMTP account.

  An expired certificate should not result in this kind of problem.

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  Andrew Twaddle December 5th, 2013 @ 12:35 PM

  Hi Benny thanks for your reply!

  Any idea what that error could be? I can only send email to email addresses outside my own domain when I am physically connected to my work network. If I am working remotely it will come up with an error message such as this every time.

  I appreciate any help you can provide.

  Love this client by the way I've been using it solidly for a couple of weeks and it feels like I've known it all my life and I can't imagine emailing without it.

  Many thanks again!

• 

  benny December 5th, 2013 @ 02:16 PM

  Did you try enabling SSL for the SMTP server? Use “File ▸ Edit IMAP Account” to edit the account and then make sure SSL is enabled for the SMTP settings.

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  Andrew Twaddle December 5th, 2013 @ 02:28 PM

  It already was enabled. It was ticked anyway.

  No luck unfortunately.

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  Andrew Twaddle December 23rd, 2013 @ 05:11 AM

  Sorry to bother you again Benny, but did you have any other ideas how I can get around this error?

  Many thanks.

  btw I love the new fantastical commands and other experimental features. Looking forward to 2.0!!

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  Andrew Twaddle January 7th, 2014 @ 02:17 PM

  I'm sure I'm not adding anything here Benny but I just thought I'd refresh this ticket.

  here is a recent log from the Activity viewer.

  Can't get anything to work sadly

  C: QUIT
  S: 221 2.0.0 Service closing transmission channel
  Clearing connection to mail.mounthospitalpharmacy.com.au
  Clearing connection to mail.mounthospitalpharmacy.com.au
  Clearing connection to mail.mounthospitalpharmacy.com.au
  Trying to connect to mail.mounthospitalpharmacy.com.au on port 25
  Successful connection.
  S: 220 mail.mounthospitalpharmacy.com.au Microsoft ESMTP MAIL Service ready at Tue, 7 Jan 2014 22:10:44 +0800
  C: EHLO [10.1.1.14]
  S: 250-mail.mounthospitalpharmacy.com.au Hello [124.148.81.97]
  S: 250-SIZE 10485760
  S: 250-PIPELINING
  S: 250-DSN
  S: 250-ENHANCEDSTATUSCODES
  S: 250-STARTTLS
  S: 250-AUTH
  S: 250-8BITMIME
  S: 250-BINARYMIME
  S: 250 CHUNKING
  C: STARTTLS
  S: 220 2.0.0 SMTP server ready
  Initiating SSL/TLS...
  Setup of SSL/TLS connection complete.
  C: EHLO [10.1.1.14]
  S: 250-mail.mounthospitalpharmacy.com.au Hello [124.148.81.97]
  S: 250-SIZE 10485760
  S: 250-PIPELINING
  S: 250-DSN
  S: 250-ENHANCEDSTATUSCODES
  S: 250-AUTH
  S: 250-8BITMIME
  S: 250-BINARYMIME
  S: 250 CHUNKING
  C: RSET
  S: 250 2.0.0 Resetting
  C: MAIL FROM:andrew.twaddle@mounthospitalpharmacy.com.au SIZE=313
  S: 250 2.1.0 Sender OK
  C: RCPT TO:twadds@mac.com
  S: 550 5.7.1 Unable to relay
  Error: Unexpected return code 550 (expected 250):
  “5.7.1 Unable to relay”. Error: The following recipients were rejected by the SMTP server:
  twadds@mac.com

  Unexpected return code 550 (expected 250):
  “5.7.1 Unable to relay”. C: QUIT
  S: 221 2.0.0 Service closing transmission channel
  Clearing connection to mail.mounthospitalpharmacy.com.au
  Clearing connection to mail.mounthospitalpharmacy.com.au
  Clearing connection to mail.mounthospitalpharmacy.com.au
  Trying to connect to mail.mounthospitalpharmacy.com.au on port 25
  Successful connection.
  S: 220 mail.mounthospitalpharmacy.com.au Microsoft ESMTP MAIL Service ready at Tue, 7 Jan 2014 22:13:51 +0800
  C: EHLO [10.1.1.14]
  S: 250-mail.mounthospitalpharmacy.com.au Hello [124.148.81.97]
  S: 250-SIZE 10485760
  S: 250-PIPELINING
  S: 250-DSN
  S: 250-ENHANCEDSTATUSCODES
  S: 250-STARTTLS
  S: 250-AUTH
  S: 250-8BITMIME
  S: 250-BINARYMIME
  S: 250 CHUNKING
  C: STARTTLS
  S: 220 2.0.0 SMTP server ready
  Initiating SSL/TLS...
  Setup of SSL/TLS connection complete.
  C: EHLO [10.1.1.14]
  S: 250-mail.mounthospitalpharmacy.com.au Hello [124.148.81.97]
  S: 250-SIZE 10485760
  S: 250-PIPELINING
  S: 250-DSN
  S: 250-ENHANCEDSTATUSCODES
  S: 250-AUTH
  S: 250-8BITMIME
  S: 250-BINARYMIME
  S: 250 CHUNKING
  C: RSET
  S: 250 2.0.0 Resetting
  C: MAIL FROM:andrew.twaddle@mounthospitalpharmacy.com.au SIZE=313
  S: 250 2.1.0 Sender OK
  C: RCPT TO:twadds@mac.com
  S: 550 5.7.1 Unable to relay
  Error: Unexpected return code 550 (expected 250):
  “5.7.1 Unable to relay”. Error: The following recipients were rejected by the SMTP server:
  twadds@mac.com

  Unexpected return code 550 (expected 250):
  “5.7.1 Unable to relay”. C: QUIT
  S: 221 2.0.0 Service closing transmission channel
  Clearing connection to mail.mounthospitalpharmacy.com.au
  Clearing connection to mail.mounthospitalpharmacy.com.au
  Trying to connect to mail.mounthospitalpharmacy.com.au on port 25
  Successful connection.
  S: 220 mail.mounthospitalpharmacy.com.au Microsoft ESMTP MAIL Service ready at Tue, 7 Jan 2014 22:14:22 +0800
  C: EHLO [10.1.1.14]
  S: 250-mail.mounthospitalpharmacy.com.au Hello [124.148.81.97]
  S: 250-SIZE 10485760
  S: 250-PIPELINING
  S: 250-DSN
  S: 250-ENHANCEDSTATUSCODES
  S: 250-STARTTLS
  S: 250-AUTH
  S: 250-8BITMIME
  S: 250-BINARYMIME
  S: 250 CHUNKING
  C: STARTTLS
  S: 220 2.0.0 SMTP server ready
  Initiating SSL/TLS...
  Setup of SSL/TLS connection complete.
  C: EHLO [10.1.1.14]
  S: 250-mail.mounthospitalpharmacy.com.au Hello [124.148.81.97]
  S: 250-SIZE 10485760
  S: 250-PIPELINING
  S: 250-DSN
  S: 250-ENHANCEDSTATUSCODES
  S: 250-AUTH
  S: 250-8BITMIME
  S: 250-BINARYMIME
  S: 250 CHUNKING
  C: RSET
  S: 250 2.0.0 Resetting
  C: MAIL FROM:andrew.twaddle@mounthospitalpharmacy.com.au SIZE=313
  S: 250 2.1.0 Sender OK
  C: RCPT TO:twadds@mac.com
  S: 550 5.7.1 Unable to relay
  Error: Unexpected return code 550 (expected 250):
  “5.7.1 Unable to relay”. Error: The following recipients were rejected by the SMTP server:
  twadds@mac.com

  Unexpected return code 550 (expected 250):
  “5.7.1 Unable to relay”. C: QUIT
  S: 221 2.0.0 Service closing transmission channel
  Clearing connection to mail.mounthospitalpharmacy.com.au
  Clearing connection to mail.mounthospitalpharmacy.com.au

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  Steve Mayer January 7th, 2014 @ 07:35 PM

  Thought I'd chime in here.

  So, to summarize:

  When you're connected to your work network, you can send mail to users that exist outside of your work network.

  When you disconnect from your work network, but try to send mail via your work SMTP server, you get the 'Unable to relay' message from the SMTP server.

  When not connected to your work network, are you able to send email to users within the work email domain? (somebody@mounthospitalpharmacy.com.au)?

  Has this ever worked? It sounds like typical relay blocking in the SMTP server.

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  Andrew Twaddle January 9th, 2014 @ 11:40 AM

  Hi Steve,

  I think you are right. I can send to people from my own domain when not connected to the work network.

  I'll look into the relay blocking.

  Thanks for the tip

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  Andrew Twaddle January 13th, 2014 @ 11:53 AM

  All working now.

  Many thanks Steve.

  Benny please close this ticket.
  Cheers

• 

  benny January 13th, 2014 @ 12:02 PM

  • State changed from “new” to “resolved”