#494 new
Scott Kelly

Mailbox views appear empty

Reported by Scott Kelly | November 19th, 2013 @ 06:42 PM

Hi. I've just switched from Mac to PC and have been looking for a decent mail client for OS X Mavericks. I've been using the trial version of Mailmate and so far have been liking it a lot. In fact, I just contributed to your crowdsource campaign.

I'm having a weird issue. Not sure if it's due to me being on the trial version, Mavericks or something else, but sometimes when I delete an item--usually in the unread items smart mailbox--every item in all mailboxes views vanish. No matter which mailbox I click on, the view is empty. Sometimes I can resolve it by quitting, then restarting Mailmate, but that doesn't always fix it. Instead, I have to resort to restarting the computer (mid 2013 MBA). Any insight on this would be great.

Keep up the good work.

Comments and changes to this ticket

  • benny

    benny November 19th, 2013 @ 09:10 PM

    Thanks for your support!

    It's not a known issue. My guess is that the problem is that you activate a search by double-clicking in the messages outline. This can be seen above the messages outline where you also find a minus button to close the search (or use escape). Does this explain what you see?

    You can change the behavior of double click in the Viewer preferences pane.

  • Scott Kelly

    Scott Kelly November 19th, 2013 @ 09:23 PM

    Hmm. Could be the problem. If and when it happens again, I'll check to see if that is what's going on, then report back. Thanks.

  • benny

    benny February 5th, 2014 @ 10:47 AM

    • State changed from “new” to “closed”

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Mac OS X email client.

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