#451 new

can't choose "From" when writing a new email

Reported by Nik | September 29th, 2013 @ 08:47 PM

I just registered MailMate after using for a few weeks. I can no longer choose (or even find) where I select a "From" when composing. I understand that I can highlight the mailbox first and then write from there, but I'm sure I used to see a dropdown "From" window when composing. Where can I find this?

Comments and changes to this ticket

  • benny

    benny September 30th, 2013 @ 11:08 AM

    The “From” menu is not shown if MailMate can only find a single
    identity. If you only have a single account then I believe you can
    trigger it to be shown by providing two email addresses in the IMAP
    account settings. Like this:

    Email Address(es): address1@example.com, address2@example.com

    Thanks for your support.

  • Nik

    Nik September 30th, 2013 @ 03:36 PM

    Hi Benny, thanks for your fast response! I have 3 separate IMAP accounts set up in MailMate, shouldn't that be enough to trigger a "from"?

  • benny

    benny September 30th, 2013 @ 06:35 PM

    I should have described it differently. The important thing is that there is more than 1 email address defined in the 3 accounts in total. If you have no email address defined for 2 of the accounts then it'll still fail. Can this explain what you see?

  • Nik

    Nik September 30th, 2013 @ 09:21 PM

    Hmm, no, doesn't sound like it. I'm using 2 different email addresses (both gmail accounts), and an address for my own domain, all of those are on separate IMAP accounts.

    I have MailMate installed on both my home and work computers, I'm encountering this problem at home, but not at work.

    At work I see the attached, where you can see I can pick from a dropdown "From" menu (between the Signature and Attachment menus).

  • Nik

    Nik October 1st, 2013 @ 04:07 AM

    Hi Benny,
    I went back in to the identities and saw that on both Gmail accounts there was no email address where I thought I'd put one in. I put both emails in and that fixed the problem. Thanks!

  • benny

    benny October 1st, 2013 @ 11:49 AM

    • State changed from “new” to “resolved”

    Thanks for finding a solution yourself.


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