#389 new
Scott Macpherson

No sound when counter increases

Reported by Scott Macpherson | May 4th, 2013 @ 03:01 AM

I've got a counter configured to show unread messages in my inbox. All the options for the counter are checked, and I've selected a sound, and while the badges and notifications are always displayed, no sound is every played.

The relevant section from com.freron.MailMate looks fine.

        color = "#C2382ECC";
        count = unread;
        inDock = yes;
        inMenuBar = yes;
        position = bottomRight;
        set = INBOX;
        showNotifications = 1;
        soundPath = "/System/Library/Sounds/Glass.aiff";

Comments and changes to this ticket

  • benny

    benny May 4th, 2013 @ 05:18 AM

    First check that this system preference is enabled: “System Preferences ▸ Sound ▸ Sound Effects ▸ Play user interface sound effects”.

    If that is not the problem then there is a debug variable for sounds which could help track down the problem (if you show me the output):

    defaults write com.freron.MailMate MmDebugPlaySound -bool YES

    Finally, I've had a user in the past for which a similar problem was resolved by restarting the machine, but I do not know what originally caused his problem.

  • Scott Macpherson

    Scott Macpherson May 4th, 2013 @ 06:40 AM

    Ah that's sorted it. Such a simple solution. Thanks very much Benny!

  • benny

    benny May 4th, 2013 @ 07:56 AM

    • State changed from “new” to “resolved”


    If others have the same problem and find the solution in this ticket then I encourage them to add a comment. I'd like to know if I should spend time adding code to detect the problem and warn the user.

  • Scott Macpherson

    Scott Macpherson May 4th, 2013 @ 10:14 AM

    I've just got one other point to add: MailMate needs to be quit and then relaunched before the change in System Preferences takes hold.

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