#3379 new
Edward

Continuous syncing

Reported by Edward | July 18th, 2024 @ 04:39 PM

During my trial period, I noticed that often my multiple email accounts had continuous spinners on all the Sources. Often, when I hit reply, it would take more than 30 seconds and sometimes minutes for the reply window to appear.

I turned off indexing and it continued. Sometimes it does it, sometimes it's okay.

I also use Protonmail Bridge. Not sure if that matters but wanted to point it out. I have a mix of Google, Protonmail and Microsoft 365 email addresses.

I wasn't sure I was going to buy a license because of this issue, but I very much like what you do and want to support independent privacy oriented software makers. Hopefully, the issue can be resolved.

Comments and changes to this ticket

  • benny

    benny July 19th, 2024 @ 12:11 PM

    This is certainly not expected behavior. First try the latest test release to make sure it's not related to a fixed issue: MailMate r6056

    If that does not help then write me via “Help > Send Feedback” and we'll debug privately (given that we might have to review account settings that you would not want to share here).

  • benny

    benny July 19th, 2024 @ 12:11 PM

    And thanks for the support!

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Mac OS X email client.

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