#3374 ✓resolved
Andy H

Mailmate not Downloading Emails from GMail Account

Reported by Andy H | 2024-06-27 18:39:36 UTC

Hi Folks

MailMate has stopped downloading mail from one of my two Gmail accounts. To see if this was a server problem I ran Apple Mail, which has downloaded the mail perfectly.

I am using MailMate v. 5937 on a MacBook Air with Ventura 13.4.1. I tried reverting MM to the last stable version, but this made no difference. I have done the obvious things like restarting MM and checking the email displays in date order, newest at the top. I am not sure where to go from here.

Thanks

Andy

Comments and changes to this ticket

  • Andy H

    Andy H 2024-06-28 18:24:43 UTC

    RESOLVED

    I discovered that one of the mail accounts was offline in MailMate. I don't know how this happened, but I have rectified it by setting a synchronisation time period and force synchronising the mailbox. Oddly I had done this before to no avail.

    All appears back to normal now.

  • benny

    benny 2024-06-30 20:11:49 UTC

    • State changed from “new” to “resolved”

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