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Office 365 account unavailable

#3176

Hello, I created a ticket about my Office 365 account being greyed out and indicating unavailable. I'm not receiving, but seem to be able to send, email. I included an activity log, but my ticket was marked as spam (too long?).

This is a bummer, I purchased the license yesterday.

Version 1.14 (5933)

Reported by Deborah Mundorff · December 29th, 2022 @ 05:47 PM

State: duplicate
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny
    • State changed from new to duplicate

    Sorry about this. I do believe it's a temporary issue unrelated to MailMate. Some accounts appear to have issues with using IMAP to connect to their Exchange accounts. There are more users with the same issue in ticket #3174.

    If it doesn't resolve soon then I'll naturally provide a refund.

    For the record, my test account for Office365 does not have any issues. It might depend on where the account is physically located (Microsoft data center), but I don't know of any way to determine that.

    (The spam issue is just Lighthouse not being very good at spam detection.)

    December 29th, 2022 @ 08:07 PM

  2. Deborah Mundorff
    Deborah Mundorff

    Thank you. I really don't want a refund. I am just starting to get me feet under me on smart mailboxes and composing email in markdown is a game changer. Hopefully Microsoft can provide you some insight... Happy New Year.

    December 30th, 2022 @ 03:47 PM

  3. benny
    benny

    If you haven't seen it then some users have found a workaround in ticket #3174, but if possible I think you should just wait until Microsoft has fixed the issue. Short explanation: Most IMAP email clients are affected by the same issue, but it doesn't happen to all users of these email clients (because the problem is network connection related).

    January 2nd, 2023 @ 07:19 AM

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