#3176 ✓duplicate
Deborah Mundorff

Office 365 account unavailable

Reported by Deborah Mundorff | December 29th, 2022 @ 05:47 PM

Hello, I created a ticket about my Office 365 account being greyed out and indicating unavailable. I'm not receiving, but seem to be able to send, email. I included an activity log, but my ticket was marked as spam (too long?).

This is a bummer, I purchased the license yesterday.

Version 1.14 (5933)

Comments and changes to this ticket

  • benny

    benny December 29th, 2022 @ 08:07 PM

    • State changed from “new” to “duplicate”

    Sorry about this. I do believe it's a temporary issue unrelated to MailMate. Some accounts appear to have issues with using IMAP to connect to their Exchange accounts. There are more users with the same issue in ticket #3174.

    If it doesn't resolve soon then I'll naturally provide a refund.

    For the record, my test account for Office365 does not have any issues. It might depend on where the account is physically located (Microsoft data center), but I don't know of any way to determine that.

    (The spam issue is just Lighthouse not being very good at spam detection.)

  • Deborah Mundorff

    Deborah Mundorff December 30th, 2022 @ 03:47 PM

    Thank you. I really don't want a refund. I am just starting to get me feet under me on smart mailboxes and composing email in markdown is a game changer. Hopefully Microsoft can provide you some insight... Happy New Year.

  • benny

    benny January 2nd, 2023 @ 07:19 AM

    If you haven't seen it then some users have found a workaround in ticket #3174, but if possible I think you should just wait until Microsoft has fixed the issue. Short explanation: Most IMAP email clients are affected by the same issue, but it doesn't happen to all users of these email clients (because the problem is network connection related).

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Mac OS X email client.

Shared Ticket Bins

People watching this ticket