#3168 ✓fixcommitted

Unable to connect to mailboxes on Version 1.14 (5932)

Reported by Sumit | December 15th, 2022 @ 05:06 AM

Hi Benny,

While using the latest version on the M1 Mac, I'm unable to take any of my accounts (Gmail and Custom Google domains) online. It immediately turns of Offline whenever Take Online is selected.

I've tried checking the Activity Viewer and notice this error:

04:58:10 C:
04:58:10 S: A1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)
04:58:10 Error: Server response: “A1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)”. Command attempted: “A1 AUTHENTICATE XOAUTH2 ••••••••••”.
04:58:10 Error: OAUTH2 error is {status":"400","schemes":"Bearer","scope (1001)
04:58:10 Retrieving OAuth2 access token
04:58:10 Access token found in keychain
04:58:10 Error code: 14
04:58:10 Failed action (1000). Reset observed read/write timeouts: 8/8

04:58:10 Handling reply
04:58:10 Error: Failed multiple retries (4). Final error code was 14.
04:58:10 Terminating non-running connection...
05:00:12 Running action

I've tried to delete the mailbox and adding it again, but it does not prompt for the authentication.

Please help. Thanks


Comments and changes to this ticket

  • benny

    benny December 15th, 2022 @ 06:49 AM

    Ok, I'll take the update offline since this is of course a very problematic bug.

    Could you try opening the Keychain Access application and manually delete the access token for the account. It'll be named like this:


    Then try taking the account online again.

  • Sumit

    Sumit December 15th, 2022 @ 07:29 AM

    That resolved the issue and the accounts are online again.

  • benny

    benny December 15th, 2022 @ 08:05 AM

    Good, but let me know if it returns within a couple of hours -- when the access token needs to be updated again. That doesn't happen for me, but I'm not sure why yet.

  • benny

    benny December 15th, 2022 @ 08:43 AM

    • State changed from “new” to “fixcommitted”

    There's a new test release available now.

  • Sumit

    Sumit December 15th, 2022 @ 09:03 AM

    Thanks for the quick fixing. Downloading the new test release now. Will keep you posted.

  • Sumit

    Sumit December 23rd, 2022 @ 03:21 PM

    Hi benny,

    It seems that the issue has been fixed in the roll-back.

    I feel we can close this ticket.

    Thanks again.

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