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Unable to connect to mailboxes on Version 1.14 (5932)

#3168

Hi Benny,

While using the latest version on the M1 Mac, I'm unable to take any of my accounts (Gmail and Custom Google domains) online. It immediately turns of Offline whenever Take Online is selected.

I've tried checking the Activity Viewer and notice this error:

04:58:10 C:
04:58:10 S: A1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)
04:58:10 Error: Server response: “A1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)”. Command attempted: “A1 AUTHENTICATE XOAUTH2 ••••••••••”.
04:58:10 Error: OAUTH2 error is {status":"400","schemes":"Bearer","scope (1001)
04:58:10 Retrieving OAuth2 access token
04:58:10 Access token found in keychain
04:58:10 Error code: 14
04:58:10 Failed action (1000). Reset observed read/write timeouts: 8/8

04:58:10 Handling reply
04:58:10 Error: Failed multiple retries (4). Final error code was 14.
04:58:10 Terminating non-running connection...
05:00:12 Running action

I've tried to delete the mailbox and adding it again, but it does not prompt for the authentication.

Please help. Thanks

Best,
Sumit

Reported by Sumit · December 15th, 2022 @ 05:06 AM

State: fixreleased
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    Ok, I'll take the update offline since this is of course a very problematic bug.

    Could you try opening the Keychain Access application and manually delete the access token for the account. It'll be named like this:

    com.freron.MailMate.Google.oauth-token

    Then try taking the account online again.

    December 15th, 2022 @ 06:49 AM

  2. Sumit
    Sumit

    That resolved the issue and the accounts are online again.

    December 15th, 2022 @ 07:29 AM

  3. benny
    benny

    Good, but let me know if it returns within a couple of hours -- when the access token needs to be updated again. That doesn't happen for me, but I'm not sure why yet.

    December 15th, 2022 @ 08:05 AM

  4. benny
    benny
    • State changed from new to fixcommitted

    There's a new test release available now.

    December 15th, 2022 @ 08:43 AM

  5. Sumit
    Sumit

    Thanks for the quick fixing. Downloading the new test release now. Will keep you posted.

    December 15th, 2022 @ 09:03 AM

  6. Sumit
    Sumit

    Hi benny,

    It seems that the issue has been fixed in the roll-back.

    I feel we can close this ticket.

    Thanks again.

    December 23rd, 2022 @ 03:21 PM

  7. benny
    benny
    • State changed from fixcommitted to fixreleased

    December 25th, 2024 @ 04:11 PM

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