Failed to obtain the hierarchy delimiter of non-existing mailbox
Reported by Mike | December 5th, 2022 @ 05:10 PM
Moin Benny,
I use DavMail to access our company Exchange. Now I have the following problem:
MailMate encountered the following error: “Failed to obtain the hierarchy delimiter of non-existing mailbox “users” (users/saas-ops@*****.de).”. Mailbox: “users/saas-ops@*****.de”.
The folder hierarchy according to the Subscriptions dialogue box:
- Entwürfe
- Gelöschte Elemente
- Gesendete Elemente
- Junk-E-Mail
- Postausgang
- Posteingang
- Done
- In Progress
- Synchronisationsprobleme
- Konflikte
- Lokale Fehler
- Serverfehler
- users
- knowledge-ops@*****.de
- INBOX
- knowledge-ops@*****.de
The problem now is that I can't use the account regularly because this error message comes up again after a few seconds.
I also don't know why MailMate shows the account "knowledge-ops" in the subscriptions. The folder structure looks the same for the other function accounts, with the difference that their own address appears as a folder.
I have no idea why the account "knowledge-ops" is displayed in users and not "saas-ops" in the account "saas-ops" - strictly speaking, I don't even know why my own account appears in "users" again.
For the other two accounts, I have completely unsubscribed from the users branch. But here I don't want to succeed, because MailMate is probably trying it with the wrong address?
Comments and changes to this ticket
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Mike December 5th, 2022 @ 05:14 PM
I just restarted MailMate and the error is still there. But with a little change:
In the subscription dialog the folder in users is now "saas-ops@*****.de"
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benny December 15th, 2022 @ 12:50 PM
Sorry about the late reply. I'm not really sure what's going on here, but we can perhaps learn more with a bit more of the logs. Try this:
- Open the Activity Viewer (⌥⌘0).
- Relaunch MailMate.
- Trigger the error.
- Use “Help > Send Server Logs”.
It's possible for IMAP to have subscribed mailboxes which do not really exist. This might be in play here.
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Mac OS X email client.
benny