#3123 ✓resolved
Chris D

Can't move mails out of Junk

Reported by Chris D | September 9th, 2022 @ 07:37 AM

I have an issue that 2 of my mails are stuck in the Junk folder, and I can't get them out there.

Moving manually or selecting 'Move out of Junk' does not have any effect.

It's quite annoying as those 2 mails are very important, and I need to properly archive them, but I can't.

MailMate Version 1.14 (5895)

Comments and changes to this ticket

  • benny

    benny September 16th, 2022 @ 03:32 PM

    What happens when you try to move them?

    What happens if you try to drag them to, for example, “Archive”?

    What happens if you drag them out of MailMate to the Finder? (Can MailMate create standalone email files.)

  • Chris D

    Chris D September 16th, 2022 @ 03:39 PM

    I forgot to mention, those 2 mails were tagged in subject with [SPAM], this might have something to do with it.

    1. Moving them

    When I move them to the mailbox they come from, nothing happens.
    When I move them to another mailbox, they go there.
    When I move them back to the original mailbox, they end up in Junk mail again. So I seem to be able to move it, just not into their original folder.

    1. Drag to Archive

    I can do that, that works.

    1. Drag to Finder

    That also works, it creates a file there.

  • benny

    benny September 16th, 2022 @ 03:48 PM

    Sounds like something else might be moving the emails back. Either rules in MailMate or possibly a server spam filter (or rule). Does that ring a bell?

  • Chris D

    Chris D September 16th, 2022 @ 03:53 PM

    Oh my god. This is very embarrassing. Yes, it was a rule.

    Thank you so much :)

  • benny

    benny September 16th, 2022 @ 03:54 PM

    • State changed from “new” to “resolved”

    No problem. I'm glad it wasn't a bug :)

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