#3094 new
Scout J

Connection Error - Operation timed out

Reported by Scout J | June 28th, 2022 @ 11:32 PM

All of a sudden I can't send email from multiple accounts, after long spans of everything working smoothly. (I have three gmail accounts--one normal and two 'workspace' gmail accounts.) Emails drafted in MailMate are pretty instantaneously synced to my drafts folder and I can send them from the gmail website; incoming emails are also operating perfectly.

The error message for sending new messages is:
"Failed to send message Connection error (Operation timed out).
Tip: Open the Activity Viewer (⌥⌘0) before retrying. The SMTP log file might provide additional information"

Also I don't know if 'server logs' is what would be helpful, but under that, it says (even if Activity Viewer is open): "Failed to create server logs / Note that server connections are only logged when the Activity Viewer (⌥⌘0) is open." No errors are seen in the activity viewer.

Grateful as ever for the app, and thanks for any help!

Comments and changes to this ticket

  • benny

    benny July 15th, 2022 @ 07:30 AM

    Sorry about the late response!

    In order to create logs, you need to open the Activity Viewer first and then try to send a message. After this you can use “Help > Send Server Logs”. It seems though (based on the above) that MailMate simply cannot connect to the server. This indicates a network issue and not a MailMate issue since you haven't changed any settings.

    If the issue persists then try updating: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane to get the latest test release.

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Mac OS X email client.

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