#3025 ✓closed

signature line disappears

Reported by Amy | March 9th, 2022 @ 05:54 PM

Hi, My signature line disappears for some recipients. This occurs as soon as I click on the subject line or in the text box. It's restricted to a small number of recipients, but it happens every time with them. The problem did not resolve when I updated from 5818 to 5875.
Thanks for your help.

Comments and changes to this ticket

  • benny

    benny April 20th, 2022 @ 12:56 PM

    • State changed from “new” to “closed”

    Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane to get the latest test release.

    But I think the issue might simply be that MailMate has “learned” that you didn't use a signature for these recipients in the past. If you enable the signature in the Signatures menu then it should stick the next time you write them. Alternatively, go to the Signatures preferences pane to “Reset Signature Usage History” and maybe disable using history if you do not want it.

    Let me know if this does not help.

  • Amy

    Amy April 20th, 2022 @ 03:03 PM

    Clearing the usage history did the trick. Thank you!

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