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Frequent crashes, "Offsets file is corrupt"

#300

I keep getting crashes with this message:

"Offsets file is corrupt at index 337265 (/Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.offsets)"

I tell it not to do anything, then I can often restart MailMate afterwards with no problem. I didn't want to delete any application support files without posting here first. Any suggestions?

Thanks,
Mike

Reported by Mike K · November 8th, 2012 @ 03:30 AM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    Thanks for waiting with rebuilding. Could you zip the file mentioned in the error and send it to me (you can use “Compress ...” in the Finder context sensitive menu to do it). Also do this in the Terminal:

    ls -a /Users/mike/Library/Application\ Support/MailMate/Database.noindex/Headers/#unquoted.*
    

    That might help me figure out what happened.

    After that you can tell MailMate to rebuild the database.

    November 8th, 2012 @ 08:49 AM

  2. Mike K
    Mike K

    Terminal output:

    k:~ mike$ ls -a /Users/mike/Library/Application\ Support/MailMate/Database.noindex/Headers/#unquoted.*
    /Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.cache /Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.offsets /Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.plist k:~ mike$

    I'm attaching the compressed file. I assume this file doesn't contain any sensitive info (email addresses, paswords, my measurements, etc.) but if it does, please download & delete asap.

    Thanks again,
    Mike

    November 9th, 2012 @ 04:07 AM

  3. Mike K
    Mike K

    Hi there. Any word on this? It just happened again, and it's making me rebuild the database this time, if I tell it to do nothing it just brings up the error again.

    Thanks,
    Mike

    November 27th, 2012 @ 05:54 AM

  4. benny
    benny

    I'm sorry, but I haven't yet had time to look into the file.

    Do you mean that you did not need to rebuild the last time you got the error?

    November 28th, 2012 @ 09:52 AM

  5. benny
    benny
    • State changed from new to closed
    • Tag changed from error, crash to crash, error

    I'm closing this due to the age of the ticket.

    October 9th, 2013 @ 01:24 PM

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