#300 ✓closed
Mike K

Frequent crashes, "Offsets file is corrupt"

Reported by Mike K | November 8th, 2012 @ 03:30 AM

I keep getting crashes with this message:

"Offsets file is corrupt at index 337265 (/Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.offsets)"

I tell it not to do anything, then I can often restart MailMate afterwards with no problem. I didn't want to delete any application support files without posting here first. Any suggestions?

Thanks,
Mike

Comments and changes to this ticket

  • benny

    benny November 8th, 2012 @ 08:49 AM

    Thanks for waiting with rebuilding. Could you zip the file mentioned in the error and send it to me (you can use “Compress ...” in the Finder context sensitive menu to do it). Also do this in the Terminal:

    ls -a /Users/mike/Library/Application\ Support/MailMate/Database.noindex/Headers/#unquoted.*
    

    That might help me figure out what happened.

    After that you can tell MailMate to rebuild the database.

  • Mike K

    Mike K November 9th, 2012 @ 04:07 AM

    Terminal output:

    k:~ mike$ ls -a /Users/mike/Library/Application\ Support/MailMate/Database.noindex/Headers/#unquoted.*
    /Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.cache /Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.offsets /Users/mike/Library/Application Support/MailMate/Database.noindex/Headers/#unquoted.plist k:~ mike$

    I'm attaching the compressed file. I assume this file doesn't contain any sensitive info (email addresses, paswords, my measurements, etc.) but if it does, please download & delete asap.

    Thanks again,
    Mike

  • Mike K

    Mike K November 27th, 2012 @ 05:54 AM

    Hi there. Any word on this? It just happened again, and it's making me rebuild the database this time, if I tell it to do nothing it just brings up the error again.

    Thanks,
    Mike

  • benny

    benny November 28th, 2012 @ 09:52 AM

    I'm sorry, but I haven't yet had time to look into the file.

    Do you mean that you did not need to rebuild the last time you got the error?

  • benny

    benny October 9th, 2013 @ 01:24 PM

    • State changed from “new” to “closed”
    • Tag changed from error, crash to crash, error

    I'm closing this due to the age of the ticket.

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