#2995 ✓fixcommitted

After writing a long email with syntax highlighting MailMate stopped booting

Reported by Krystian | January 31st, 2022 @ 11:50 PM

I have written a long email to the customer. I was using Markdown and used the following parts of the code:

  • syntax highlighting for JSON (```json)
  • first, second, and third-level headers

The email was large and sent correctly. After I sent it, the app has crashed. It now cannot start at all.

I have located the email (it's confidential and cannot share) in the Sent directory (/Application Support/MailMate/...) and removed it since I thought the issue was there. It didn't work.

You will find the Crash report from the Operating system in the attachments.

Also, this might be handy:

  • macOS Monterey

  • MacBook Pro 14-inch 2021

  • RAM 32GB


Comments and changes to this ticket

  • Krystian

    Krystian February 1st, 2022 @ 02:22 AM

    I have found a workaround. I have removed the email from sent and drafts on Gmail. After this, I have backed up all the .plist files from the Application Support. Removed the MailMate catalog. I started the MailMate again and restored the .plist files. The system works as previously.

  • benny

    benny February 1st, 2022 @ 08:22 AM

    • State changed from “new” to “fixcommitted”

    Do you have any rules forwarding emails? The crash report indicates this might be an issue related to this, but I think it's fixed in the latest test release(s). Hold down the option key when clicking “Check Now” in the Software Update preferences pane or get the latest directly if you are in a crashing loop again: https://updates.mailmate-app.com/archives/

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Mac OS X email client.

Shared Ticket Bins

People watching this ticket