#2856 ✓fixcommitted
Mark Thalman

import accounts blank

Reported by Mark Thalman | July 6th, 2021 @ 02:29 PM

I have seven active IMAP accounts set up (with an additional two disabled IMAP accounts) in Apple Mail.app and when I open the File > "Import Accounts…" window in MailMate no accounts are listed as available to import.

I'm currently running macOS 11.4 (20F71) on a 2015 15" MacBook Pro.

Comments and changes to this ticket

  • jconery (at icloud)

    jconery (at icloud) October 11th, 2021 @ 10:18 PM

    I'm having the same problem. Currently using macOS 11.6 on a MacBook Pro, an iMac, and a late 2013 Mac Pro, and I get the same behavior on all three systems. I've tried installing the latest public release of MailMate, and also the special build for Big Sur.

  • benny

    benny October 16th, 2021 @ 01:30 PM

    With every macOS update, Apple makes some change to how Apple Mail saves its accounts. There's no official API to access this information and it was probably a bit naive of me to try to work around it :)

    I'm eventually going to remove the importer completely (it still works on older macOS releases). I'm working on a “wizard” that should, hopefully, be able to get most things right based on just email addresses, but this isn't fully implemented yet. Until then “File > Add IMAP Account” is the only option, but often it's also sufficient to enter the email address in this window if it's, e.g., a @gmail.com address.

    I'll update this ticket in case of progress on the “wizard”.

  • benny

    benny August 18th, 2022 @ 06:37 PM

    • State changed from “new” to “fixcommitted”

    A “wizard” is now provided in test releases as a replacement for “Import Accounts...”.

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Mac OS X email client.

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