#2846 new
Mitch

Crash sometimes when press "quick look" attachment

Reported by Mitch | June 22nd, 2021 @ 11:01 AM

Hi,

Sometimes when i press "quick look" from an attachment in an e-mail mailmate is forced closed (crashed) and I get an report option from mac.

I cannot add the bug report to this post because "Upload Quata Rached => Please notify the account owner". I have send the report via mailmate => help => Send Feedback => "MailMate/6151/5D07E3B1-3015-5755-83C9-0D56A36A5E4F 10.16.0/x86_64/MacBookPro14,1/4" Maybe you can find it via this and connect it to this post?

A more detailed explanation:
- I have this problem already for couple of months - It happens not very frequently. I think 2-3 times a week (I use mailmate 40 hours a week and the quick look function maybe 20-30 times a week to give you an indication of the frequency). - I cannot really reproduce the problem consistently, it happens at randomly mostly with new e-mails, but not all e-mails. - 2 other colleagues aren't using this mailmate (BETA) version, but a stable version(1.3). They don't have this problem. So maybe this is only related to the beta version? - It happens mostly with new e-mails (maybe the attachment isn't fully downloaded yet?) - When I open the e-mail again after the crash most of the time it works fine via "quick look". - Sometimes if i try it a second time it still doesn't work and crashes again. If i then 'save' the attachment and then press "quick look" it works fine. - Also happens sometimes with older mails (but maybe that the attachment isn't fully downloaded?). - It happens with al kinds of attachments PDF, Video's.

My best guess is that the attachment isn't fully downloaded/available yet and therefor the "quick look" isnt ready and crashes therefor? I'm not shure if that is possible?

I hope you can solve this issue, if you need any more information please let me know so I can help to find the cause.

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