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Search doesn't work

#2808

Entering a search term and hitting Enter doesn't do anything except highlight the search term:
https://cln.sh/FzKdoYc6Dam4JwMxfwbH

Am I doing it wrong?
Please let me know if you need any additional information.

Thanks!

~Thomas

My system: MailMate/5673/100C8689-56ED-5836-9EE9-7297DEF9915C 10.16.0/x86_64/MacBookPro15,2/8

Reported by Thomas Heinrichsdobler · April 19th, 2021 @ 06:56 AM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    There's a known issue where this fails if the same search has been done previously. In any case, please try the latest test release to see if this is still reproducible: MailMate_r5797.

    April 19th, 2021 @ 12:04 PM

  2. Thomas Heinrichsdobler
    Thomas Heinrichsdobler

    Thank you, Benny. I have updated to the release you linked, but the issue persists.

    April 19th, 2021 @ 01:08 PM

  3. benny
    benny

    Hmm, I'm not having this issue. What if you open a new viewer window using ⌥⌘N?

    What if you use a different layout?

    April 19th, 2021 @ 01:35 PM

  4. Thomas Heinrichsdobler
    Thomas Heinrichsdobler

    Still the same issue:

    Using a new viewer window: https://cln.sh/91I9CA5XZVdwd4SvOlEH

    Using a different layout: https://cln.sh/9kPa9F7fr4kuDjBLguKv

    Also, MailMate takes a really long time to start, could that have something to do with it?

    April 19th, 2021 @ 01:41 PM

  5. benny
    benny

    No, the startup time is likely not related.

    Could you try launching MailMate from a Terminal window like this:

    /Applications/MailMate.app/Contents/MacOS/MailMate
    

    I'd like to know if there is any error output when you do these searches.

    What is your Default Mailbox setting in the toolbar search menu?

    April 30th, 2021 @ 01:18 PM

  6. Thomas Heinrichsdobler
    Thomas Heinrichsdobler

    After launching MailMate from a Terminal and performing a search, the output is this: https://cln.sh/TY6iGuc3qVaumldaJZRr

    The default mailbox for the search menu is set to "All Messages".

    April 30th, 2021 @ 01:23 PM

  7. benny
    benny

    Just a quick note: If you look closely at that output then you'll see that there is some issue with a locally installed ruby gem. I'm not sure exactly why it happens or what MailMate could possibly do to avoid it, but you might be able to fix it by fixing whatever is wrong with that gem (or remove it).

    April 30th, 2021 @ 02:18 PM

  8. Thomas Heinrichsdobler
    Thomas Heinrichsdobler

    Thank you Benny, removing that gem fixed the search. Strange, but glad it's solved now. Thank you for your help!

    April 30th, 2021 @ 04:43 PM

  9. benny
    benny
    • State changed from new to resolved

    I'm glad it worked. It's kind of a bug that MailMate doesn't report some kind of useful error message.

    May 2nd, 2021 @ 05:53 PM

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