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Wrong account in compose window

#2794

Hello!

I have my Mailmate preferences set to send from my work account by default. This almost always works, except when I write my boss. Mailmate always sends him email from my personal account. This then frequently ends up in his spam filter because the mail is from outside our organization. I tried turning off auto-completion from my address headers but this makes no difference. This is a serious problem at work. Can you suggest any workaround for me?

Thank you! Other than this problem I am a huge fan of Mailmate.

Phoebe Sengers

Reported by Phoebe Sengers · April 1st, 2021 @ 02:56 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny
    • State changed from new to closed

    When you write your boss (enter the email address), you will probably see that MailMate changes the From value in the Composer window (this is based on previously sent messages). Change this to the correct From address and then it should work the next time you write him (after sending the corrected message). Let me know if this is not the case.

    April 7th, 2021 @ 03:31 PM

  2. Phoebe Sengers
    Phoebe Sengers

    Hi Benny,
    Thank you so much for getting back to me. I have changed the from address to the correct one many, many times. Unfortunately it does not change the subsequent pattern.
    Best wishes,
    Phoebe

    April 7th, 2021 @ 05:36 PM

  3. benny
    benny
    • State changed from closed to cantreproduce

    Do you do anything out of the ordinary with sent messages?

    Can you see the most recent one (with correct From address) in “Sent Messages” mailbox under Mailboxes in the mailbox list?

    Do you know how to use a Terminal window?

    April 8th, 2021 @ 06:42 AM

  4. Phoebe Sengers
    Phoebe Sengers

    You hit the nail on the head. A while back (I don't remember if this is when I started using Mailmate, or when something changed with my work account) I was getting two copies of every sent message in Mailmate. To fix it I unsubscribed from the Sent Messages inbox from my email and this solved the problem. So I have no messages in the Sent Mail box. Not sure how to fix this problem without getting the two copies of every message problem again though. Yes, I do know how to use Terminal.

    April 8th, 2021 @ 12:49 PM

  5. benny
    benny
    • State changed from cantreproduce to resolved

    Well, you still have the other copy of sent messages in MailMate in the account. Find that mailbox under Sources in the mailbox list and use “Mailbox ▸ Mailbox Type” to make sure that MailMate knows this is where you keep your sent messages.

    Also see ticket #2145.

    April 8th, 2021 @ 01:37 PM

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