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High CPU (ß 5757)

#2791

Hi,

I saw some past issues about this, but they were pretty old.

Very often — also when idling by looking at Mailmate Activity pane — I see very high CPU usage on Mailmate.

On the latest 16" Pro, I see something like 70%.

My mailboxes are not very large (100k messages), and I don't have smart folders/rules besides the standard ones I believe.

How can I help you diagnose this?

Reported by Giovanni Lanzani · March 30th, 2021 @ 07:41 AM

State: closed
Milestone: none
Assigned to: benny benny

Activity

  1. Giovanni Lanzani
    Giovanni Lanzani

    To maybe add some extra bit of info: Window Server also seems to spike together with MM

    March 30th, 2021 @ 10:13 AM

  2. benny
    benny

    You can help me by generating samples. When CPU is high, run the following Terminal command:

    sample MailMate 10 > ~/mailmate_sample.txt

    Then send me the file(s) using “Help > Send Feedback” and reference this ticket.

    April 12th, 2021 @ 12:30 PM

  3. Giovanni Lanzani
    Giovanni Lanzani

    Since the latest beta, I cannot reproduce this behavior anymore. We can close it maybe?

    May 17th, 2021 @ 09:41 AM

  4. benny
    benny
    • State changed from new to cantreproduce

    Thanks for letting me know. I'm a bit unsure if I actually did anything which could explain why this no longer happens. Let me know if the issue returns.

    (Sorry about the spammer adding to the ticket.)

    May 17th, 2021 @ 04:09 PM

  5. Oleg
    Oleg
    • State changed from cantreproduce to new

    Hi. I'm seeing the same issue with CPU usage now. Occasionally MailMate would start using 60-70% when seemingly idle (at least nothing is happening in the UI – I even switched to an empty account to remove any rendering woes). If I restart MailMate at this point, the issue goes away and MailMate backs down to <10% CPU.

    I captured a sample as advised above - here it is attached to this message.

    February 6th, 2022 @ 11:31 PM

  6. Tom Dietel
    Tom Dietel

    Hi. I have the same problem, with Mailmate using about 60% CPU and the WindowServer another 80% on a recent MacBook Pro. I also generated the samples file. However, it seems I cannot upload, because the quota has been reached.

    February 15th, 2022 @ 08:55 AM

  7. benny
    benny

    Please try again with the latest test release: Hold down the option key when clicking “Check Now” in the Software Update preferences pane.

    (There's unfortunately almost never enough quota in the ticket system. Use “Help > Send Feedback” to send me files via MailMate.)

    February 17th, 2022 @ 10:03 PM

  8. Oleg
    Oleg

    Hi. I'm still seeing the same issue with the latest build 5875. I sent a fresh sample via email feedback from Mailmate.

    Cheers

    March 5th, 2022 @ 04:30 AM

  9. Tom Dietel
    Tom Dietel

    Hi.

    I still occasionally had this issue with 5852. I have sent you an email with the sample as advised. I also installed the latest test build 5878 to see if the issue is still there.

    Cheers, Tom.

    March 17th, 2022 @ 07:31 PM

  10. benny
    benny

    The theory is that this only happens on Big Sur (for some users). I have no reports on Monterey.

    (I would be interested in knowing if anyone has this issue on Monterey with the latest test release.)

    March 25th, 2022 @ 01:14 PM

  11. benny
    benny
    • State changed from new to closed

    I'll close this ticket, but I'm still interested if anyone has more details to add about when this might or might not happen.

    April 20th, 2022 @ 01:05 PM

  12. Oleg
    Oleg

    as a data point – I upgraded to Monterey about a week ago, and haven't noticed any CPU abuse since the upgrade

    April 20th, 2022 @ 01:24 PM

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