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Can only send email from one account

#2790

I have two accounts set up, but I can only send mail from one of them. When I compose a new message or reply to a message, I only see one option for the From account. The one I am unable to use is ProtonMail (not sure it matters, but just in case). I can receive mail at this account but cannot send from it.

Reported by Daniel Cotter · March 27th, 2021 @ 04:43 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. Daniel Cotter
    Daniel Cotter

    Bump. How should I go about troubleshooting this? I'm on day 30 of my trial and this is a dealbreaker for me.

    April 8th, 2021 @ 08:05 PM

  2. benny
    benny

    Sorry about the late reply!

    Let's focus on the missing value in the popup. Do you have a value in the “Email Address(es)” field of the account (in the IMAP account settings window --> File > Edit IMAP Account > ...)?

    April 12th, 2021 @ 12:21 PM

  3. Daniel Cotter
    Daniel Cotter

    No worries.

    I checked the “Email Address(es)” field, and sure enough, there was nothing there. Once I added the email address it started working. Thanks for the help!

    Daniel

    April 13th, 2021 @ 02:35 AM

  4. benny
    benny
    • State changed from new to resolved

    Thanks for the update.

    April 13th, 2021 @ 06:40 AM

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