#2789 new
Richard Rettke

Mailmate Crashes on Open, No idea how to get it back up

Reported by Richard Rettke | March 26th, 2021 @ 01:21 AM

I was working away, not even in Mailmate (the public version, not beta) and it just crashed. Since then it does it every time. I downloaded it from the website, reinstalled, same issue.
What do I need to do to get it restarted. Do not want to lost hundreds of smart folders etc.

macOS Mojave 10.14.6 (18G8022)

I also tried the two terminal commands on the website and restarted but no change, did not rebuild anything that I could see.

Comments and changes to this ticket

  • Richard Rettke

    Richard Rettke March 26th, 2021 @ 01:25 AM

    I captured this from the crash log,

    Process: MailMate [1830]
    Path: /Applications/MailMate.app/Contents/MacOS/MailMate
    Identifier: com.freron.MailMate
    Version: 1.13.2 (5673)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: MailMate [1830]
    User ID: 501

    Date/Time: 2021-03-25 20:22:57.823 -0500
    OS Version: Mac OS X 10.14.6 (18G8022)
    Report Version: 12
    Anonymous UUID: 46D00336-DFE8-EFCE-3D61-E9BBF5A033CF

    Time Awake Since Boot: 790 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Codes: 0x0000000000000001, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Application Specific Information:
    BUG IN CLIENT OF LIBDISPATCH: dispatch_sync called on queue already owned by current thread
    abort() called

  • Richard Rettke

    Richard Rettke March 26th, 2021 @ 12:27 PM

    Well, here in the USA it's now the 26th and it was the 25th when I posted this issue. Having thought about it overnight it seemed like it had to be a corrupted file. I did not expect any different result this morning then yesterday.

    BUT, just for grins I launched MailMate and Voila‘, albeit the startup was slow it launched and so far has stayed up and functional. The only difference between the numerous attempts and crashes yesterday is it is a new day. How that plays into this I do not know but reading what I posted from the crash yesterday, it appears that LIBDISPATCH may have not liked the date-time combination from about 15:00 on the 25th until this morning. I am hopeful that it will stay up and running but my reliance on Mailmate and lack of having any sort of alternative setup has shaken me, something I need to work on. I will report back if the issue re-appears.

  • Richard Rettke

    Richard Rettke March 26th, 2021 @ 04:35 PM

    Well that didn't last long. It just crashed again and refuses to to stay up. Crash reports sent to Apple. I am back to what do I do to resolve this? HELP!

  • Mark Lee

    Mark Lee April 16th, 2021 @ 04:09 PM

    This piece of information on Mailmate is very propitious. the page here My Mailmate suddenly starts crashes whenever I try to log in. I hope this data provided here can help me. Thanks for sharing this panel on Mailmate.

  • Richard Rettke

    Richard Rettke April 16th, 2021 @ 07:57 PM

    I got in touch with Benny and he emailed me a link to a test version that would indeed startup. It appeared to crash but captured the info and sent it to Benny and then stayed running. I am still running that version. I would recommend reaching out to Benny directly and refer to this ticket and any other on this issue you may have opened.

  • benny

    benny April 18th, 2021 @ 08:23 AM

    • State changed from “new” to “fixcommitted”
  • Nyla

    Nyla October 2nd, 2021 @ 05:09 PM

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