#2640 new
Craig Drown

Dragging attachment icon in 5713 crashes

Reported by Craig Drown | September 3rd, 2020 @ 12:44 AM

as above

Comments and changes to this ticket

  • benny

    benny September 3rd, 2020 @ 06:53 AM

    I couldn't reproduce this. Does this happen for all types of attachments?

    Was it in the message view or the composer?

  • Craig Drown

    Craig Drown September 8th, 2020 @ 02:35 AM

    is reproducible in 5715 - maybe dragging on name rather than icon causes it?

  • Steve Dorner

    Steve Dorner September 17th, 2020 @ 02:21 PM

    I have this exact same problem. 100% reproducible. Still present in 5718. I can click the "Download" or "Quick Look" buttons fine, but drag and drop causes a SPOD. I drag & drop a LOT of attachments, so I'm killing and restarting mailmate many times a day now when I forget. Happens in the viewer. I know it happens for PDF files; I think I've also seen it on a docx. It is not dragging from the name; I drag from the icon.

    I do have the developer tools installed, but I'm 10 years out from using them for anything beyond python and make.

  • benny

    benny September 21st, 2020 @ 01:36 PM

    Craig: What is your macOS version?

    I still cannot reproduce this issue (I've tried attached PDFs). Could one of you send me a hang report using “Help ▸ Send Feedback”? If possible, also send me an example email using drag'n'drop to attach it to the email. Thanks!

  • Craig Drown

    Craig Drown September 24th, 2020 @ 03:06 AM

    As Steve said still happening with 5718. Thanks.
    (And unless it's a different Steve Dorner, your users have a fine email pedigree ;-) )

  • benny

    benny September 30th, 2020 @ 01:32 PM

    Since you are both on 10.14.6 then that might be related. @Craig: Could you send me a crash/hang report using “Help > Send Feedback”?

  • Steve Dorner

    Steve Dorner September 30th, 2020 @ 10:08 PM

    @benny - I grabbed you a sample with Activity Monitor and sent you the message in question. It will happen with any attachment and any message, so far as my forgetful fingers can tell.

    @craig - I once said something like that to Douglas Adams. He said, "I'm sorry, but I'm not the plumber from Surrey; I'm an author."

  • benny

    benny October 2nd, 2020 @ 09:31 AM

    • State changed from “new” to “fixcommitted”

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