Lighthouse has a new layout. Prefer the old one? Return to the old layout, and switch back any time from the link at the top of each page.

The server couldn't retrieve the following message:

#2619

I have a TON of emails that are basically:

The server couldn't retrieve the following message:

 Subject: "Skylar "
 From: "Not available" ("Not available")
 Sent date: 7/30/2020 2:07:01 AM
 
 The message hasn't been deleted. You might be able to view it using either Outlook or Outlook Web App. You can also contact the sender to find out what the message says.

How do I keep this from happening? Searching for the subject on Outlook Web App does not return anything with that Subject or near the listed time.

Reported by Chris Tennant · July 30th, 2020 @ 06:59 PM

State: closed
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny
    • State changed from new to closed

    Those messages are not generated by MailMate. It's what's really fetched from the server apparently in place of the real messages. You should definitely NOT delete them since I think something else might then be deleted on the server (even if you cannot find them now).

    I believe Exchange IMAP works using some kind of connection to the actual Exchange server (used by Outlook and Outlook webmail). It seems this connection might be down or limited in some way, but it might be a temporary issue. You can force MailMate to try to refetch a message by using “Message > Reset...”.

    I'm afraid there's not much else I can offer you. It's an IMAP server issue.

    Let me know if you have more questions.

    July 30th, 2020 @ 08:08 PM

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.