#2616 new

Mailmate keeps crashing after opening

Reported by Marcel | July 20th, 2020 @ 03:20 PM

After updating Mailmate I'm not able to open the app – it crashes immediately.

Terminal output:
/Applications/MailMate.app/Contents/MacOS/MailMate Segmentation fault: 11

Comments and changes to this ticket

  • benny

    benny July 23rd, 2020 @ 01:45 PM

    Is it the latest public release? (https://freron.com/download/)

    What is your macOS version?

  • Marcel

    Marcel July 24th, 2020 @ 12:20 PM

    Yes, it happened after updating MailMate. My macOS version is Catalina 10.15.2.

    I fixed it by deleting ~/Library/Application Support/MailMate which of course deleted all my settings :(

  • Ian

    Ian August 3rd, 2020 @ 07:35 AM

    I'm seeing the same problem upgrading from #5671 to #5699. Mailmate crashes on startup. This is on El Capitan (10.11.6).

  • Klay

    Klay August 3rd, 2020 @ 05:08 PM

    I am getting the odd crash on 5699 as well. Nothing major that I can't live with, but noticeable when MM was the most stable app I used. OS macOS 10.15.6 (19G73). Mostly when writing a markdown email with preview on. I do NOT have the MmNewMessageViewEnabled enabled.

  • benny

    benny August 5th, 2020 @ 01:53 PM

    @Marcel: Sorry about the loss of settings. Let me know if it happens again and I'll help resetting without losing that much.

    @Ian: Could you send me a crash report via “Help > Send Feedback”. You can older releases here.

    @Klay: You are also welcome to send me crash reports, but I'm actually even more interested in crashes when MmNewMessageViewEnabled is enabled -- I'd like to make that the default as soon as possible.

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