#2478 ✓resolved
J Ruff

It got ahead of me...

Reported by J Ruff | January 4th, 2020 @ 01:14 AM

After a lot of reading/research and having been frustrated to the gills with Apple Mail I happily purchased your product last night. Unfortunately it took off running before I I eas ready or prepared. It started importing mailboxes with blazing speed, which, had I been ready, would have been great but I wasn't.

My barely functioning Mail app was still open and now it won't open at all, but that's not why I'm writing.

Here's the question. How can I start from scratch with MailMate? A fresh version. A prior-to-importing version?

Thanks!

Comments and changes to this ticket

  • benny

    benny January 6th, 2020 @ 09:30 AM

    • State changed from “new” to “resolved”

    Delete the following folder:

    /Users/<username>/Library/Application Support/MailMate
    

    Note that the Library folder might be hidden. Just google “library folder hidden macos” or something like that to learn more.

    Thanks for the support! Let me know if you have other issues.

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Mac OS X email client.

Shared Ticket Bins

People watching this ticket

Pages