#2475 ✓fixcommitted
Andreas Karsten

One message refuses to print in MailMate 1.13

Reported by Andreas Karsten | December 30th, 2019 @ 06:57 AM

Hey Benny,

I have one specific message that is refusing to print – by shortcut cmd-p as well as the menu link and the icon in the modified toolbar in single-message view. What information could I provide to be helpful in zooming in on a reason? It's not a big problem, it just made me curious (after it drove me nuts for about two minutes).

Best,
Andreas

Comments and changes to this ticket

  • Andreas Karsten

    Andreas Karsten December 30th, 2019 @ 06:58 AM

    Happens on Version 1.13.1 (5671)

  • Andreas Karsten

    Andreas Karsten December 30th, 2019 @ 07:29 AM

    Have a second message now :)

  • benny

    benny December 30th, 2019 @ 08:03 AM

    Try the latest test release: Hold down option when clicking “Check Now” in the Software Update preferences pane (r5672). If that doesn't help then see if you can find an example email to send me using “Help > Send Feedback”. Make sure to attach it instead of regular forwarding.

  • Andreas Karsten

    Andreas Karsten December 30th, 2019 @ 08:19 AM

    Done – feedback mail with attached message coming your way (5672 didn't change anything)

  • benny

    benny December 30th, 2019 @ 03:39 PM

    • State changed from “new” to “reproduced”
  • benny

    benny January 8th, 2020 @ 02:07 PM

    • State changed from “reproduced” to “fixcommitted”

    This will be fixed in the next update. The problem was that for some messages (somewhat randomly, but probably worse for complex messages), MailMate would flag part of the message as needing to have its height recomputed, but the recomputation was not always initiated and therefore it was also never completed.

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