#2472 new

New Message crashes MailMate

Reported by Philip | December 22nd, 2019 @ 08:02 PM

New Message menu item and toolbar button are greyed out. If I use the keyboard shortcut MailMate hard crashes.

Context info:

  • I have done a reformat + clean install to Catalina.
  • I copied across my Library/Application Support/MailMate folder so that all my mailboxes and messages would be migrated.
  • Accounts didn't show up initially but after trying to add one they all show and everything besides creating a new message seems to be working.
  • I receive email fine, can reply to email and send, etc.

Things I have tried:

  • I have loaded custom key bindings but disabling and restarting doesn't fix the issue.
  • I deleted the Library/Preferences/MailMate plist and restarted but didn't work.

Not sure what else to do.

Comments and changes to this ticket

  • benny

    benny December 22nd, 2019 @ 08:16 PM

    • State changed from “new” to “fixcommitted”

    Sounds like you didn't get the .plist files copied over (in ~/Library/Application Support/MailMate/) or you copied them while MailMate was running...

    The greyed out menu items seem to indicate that MailMate cannot find any default email addresses. Use “File > Edit IMAP Account” to check that the “Email Address(es)” field has a value.

    Let me know if that does not help.

    (The crash with the custom key binding is likely a bug which I've now fixed for the next update.)

  • Philip

    Philip December 22nd, 2019 @ 10:06 PM

    Ah! That also explains the weird empty From: when I reply to a message. I have added emails to all the IMAP accounts and its all working normally again.

    Thanks for the fast reply, I was worried I'd have to use a pedestrian email client again while waiting... hahaha!

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Mac OS X email client.

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