#2452 new
Lorraine Goodman

can't set up new mail account

Reported by Lorraine Goodman | November 27th, 2019 @ 10:43 AM

HI BennyI
I've just created a new email account and can't get it to work through mailmate. It's a gmail account. I've tried
with and without an Auth 02 authorisation but no luck so far. . I don't have the upload link (it says Upload quota reached) so can't attach a screenshot of error messagae but the text is 'Unexpected return code 535 (expected 235):
“5.7.8 Username and Password not accepted'


Comments and changes to this ticket

  • Lorraine Goodman

    Lorraine Goodman November 28th, 2019 @ 05:26 PM

    hi Benny
    I set up a new mailbox today which is working - still don't know why the other one isn't. But I can't delete the non-functioning mailbox. Delete is greyed out and there's no "source' to be found which is what I think you told someone else to look
    for. Can you advise please. Thanks Lorraine

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