#2399 new

Custom keybindings not working (5655)

Reported by Julian | October 3rd, 2019 @ 06:21 AM

Hi Benny,

I did the 5655 update yesterday and it crashed the keybindings.

  • I deactivated custom keybindings, closed the app, deleted custom.plist and restarted app.
  • Closed app again, recreated custom.plist, restartet
  • Enabled custom keybindings again (with "Custom"), restartet, doesn't work.

MacOS High Sierra 10.13.6 (17G8030)

Any ideas on how to fix that?

Thanks in advance


Comments and changes to this ticket

  • benny

    benny October 3rd, 2019 @ 06:25 AM

    Could you use “Help > Send Feedback” to send me the Custom.plist file. I suspect it's an issue with parsing this file.


  • Julian
  • Julian

    Julian October 9th, 2019 @ 08:18 AM

    Any updates? Did you receive the plist file via email?

  • Julian

    Julian October 17th, 2019 @ 07:09 AM

    Hi Benny, this is going on for 2+ weeks now. Since its a major impact on workflow I would like to get this fixed asap. Do you have any updates?

  • Julian

    Julian November 3rd, 2019 @ 08:14 PM

    Hi Benny,

    do you have an update for this?

  • benny

    benny November 4th, 2019 @ 08:11 PM

    Sorry about the delay!! A quick look tells me the first line is invalid:

        "\UF728" = "deleteMessage:", "Papierkorb";

    It could be:

        "\UF728" = ("deleteMessage:", "Papierkorb");

    But actually I think it should just be:

        "\UF728" = "deleteMessage:";

    That should move it to the trash mailbox of the related account. You can assign mailboxes using “Mailbox > Mailbox Type” if MailMate does not use the correct one for a given account.

    If you cannot make it work based on this then I'll try the file myself.

  • Julian

    Julian November 4th, 2019 @ 08:24 PM

    Thanks for the update.

    I did not touch that .plist file for months and it worked fine until I an update (after which I created this ticket).
    So the only difference could be the update.

    I will test your response now.

    Thanks for looking into it.


  • Julian

    Julian November 4th, 2019 @ 08:29 PM

    Your suggestion works, so all keybindings work again.

    Could the "Papierkorb" break anything? Otherwise I would leave it like this because it worked.

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