#2383 new

Bug: Submailbox shows message that is not in the main smart mailbox and doesn't match the rules

Reported by Jon | September 5th, 2019 @ 11:15 PM

I have a Smart Mailbox set up that just does this:
1. Mailboxes: Inbox
2. Submailboxes: By Date> Month.

This has been working great, but today a message got stuck (in the submailbox for this month) that is not in the inbox. In the smart mailbox I can see that the Source Mailbox is Gmail "All Mail" for the account.

It works fine on other messages in the same account, archiving them removes them from the submailbox.

I also noticed that the message does NOT appear in the main smart mailbox, it only appears in the submailbox.

I've tried changing the settings on the smart mailbox, and I also tried restarting the app.
I actually managed to crash the app in the middle of trying to make some changes to the mailbox as well - but that's a separate issue.

Comments and changes to this ticket

  • Jon

    Jon September 6th, 2019 @ 02:26 PM

    Just wanted to add some screenshots.
    I think the strangest part is that a message shows up in one of the submailboxes but doesn't show up if you click on the smart mailbox itself.

    Mailboxes: https://www.dropbox.com/s/avs96vzjk8isjbw/Screenshot%202019-09-05%2...

    Submailbox Settings: https://www.dropbox.com/s/mjkg2g2qz3srwp8/Screenshot%202019-09-05%2...

    All Mail: https://www.dropbox.com/s/w03s7nbxdwoscfo/Screenshot%202019-09-05%2...

    @Benny: If you need anything else let me know and I can email it over directly.

    Also, there is a note in Lighthouse saying "Upload Quota Reached. Please notify the account owner."

  • Jon

    Jon September 8th, 2019 @ 07:10 PM

    FYI, I had another message showing up from a different account, same issue.
    I think it could be because I archived it not from within the submailbox?
    In this case I archived it from a search, went back to the Month submailbox and it was still there even though it showed that it was in the Gmail All Mail folder (not the inbox).

    Moving both messages to the Inbox (I used the account specific mailboxes), then Archiving them again fixed the issue on each.

  • Jon

    Jon September 9th, 2019 @ 01:54 PM

    Sorry for all the updates here. I noticed another issue with the submailbox today.
    It's the opposite issue though, there is a message which is in the inbox and shows up in the main smart mailbox, but not in the submailbox for this month, even though the date is this month.

    In this case, the message has the same subject as another message from the same sender. It was still missing when I disabled threading in the submailbox (and also when I re-enabled threading).

    The subjects (from the smart mailbox): https://www.dropbox.com/s/z2fr1uozh787w14/Screenshot%202019-09-09%2...

    In the submailbox, only the most recent message shows up.

    Moving the message to the archive, then back to the inbox made it start showing up in the submailbox.

  • hillbook

    hillbook September 19th, 2019 @ 05:47 AM

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