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Deleted folders on IMAP server - Mailmate now keeps crashing

#2369

I was cleaning up my folder structure and rules on an exchange server (which I now regret).
Ever since I closed MailMate it won't open anymore.

From Terminal:
➜ ~ /Applications/MailMate.app/Contents/MacOS/MailMate

Fatal: Unexpectedly did not find mailbox when checking deletion state (INBOX/1-Teams/teamname)
[1] 83948 abort /Applications/MailMate.app/Contents/MacOS/MailMate ➜ ~

I have 2 IMAP servers configured (Exchange and local dovecot) and 30G of email in Messages.noindex - is there a way to force folder sync (or just fix the problem) on Exchange and not my local server?

Reported by Stephen Callaghan · July 29th, 2019 @ 05:46 PM

State: cantreproduce
Milestone: none
Assigned to: benny benny

Activity

  1. Stephen Callaghan
    Stephen Callaghan

    I edit Mailboxes.plist to remove the offenders, restarting each time, and got it working again.

    Feel free to close this one.

    July 29th, 2019 @ 06:27 PM

  2. benny
    benny
    • State changed from new to closed

    Did you make the original changes server-side? That should of course not have crashed MailMate. Let me know if it happens again and I'll see if we can debug it.

    July 31st, 2019 @ 02:27 PM

  3. Stephen Callaghan
    Stephen Callaghan

    Yes - I made server side changes - there were many entires which worked fine such as:

    !        {   previousUUID = "imap://login@server.company.com/INBOX/1-Teams/Platform";
!           uuid = "imap://login@server.company.com/INBOX/1-Teams/Edge";
!       },
    but the one that caused the crash and worked when removed was:
    !        {   partitioningHeader = "sender";
!           previousUUID = "imap://login@server.company.com/INBOX/1-Teams/Edge";
!           showSingleChild = :true;
!           uuid = "imap://login@server.company.com/INBOX/1-Teams/teamname";
        },
!       {   previousUUID = "login@server.company.com/INBOX/1-Teams/teamname";
            uuid = "imap://login@server.company.com/INBOX/1-Teams/Issues";
        },

    July 31st, 2019 @ 04:02 PM

  4. benny
    benny
    • State changed from closed to cantreproduce

    Thanks for the details. A quick attempt to reproduce did not work, but it might still be useful if I get more reports about this problem.

    August 1st, 2019 @ 06:46 AM

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