#2325 new
David Askew

Office 365 - duo based 2-factor not working

Reported by David Askew | May 22nd, 2019 @ 02:54 PM

My company switched on 2 factor authentication with Duo for our office 365 accounts. This has caused my office 365 account to no longer be able to authenticate. Is it fair to say this setup is not supported by MailMate?

Comments and changes to this ticket

  • Michael Link

    Michael Link June 13th, 2019 @ 12:20 PM

    Any updates on this ticket? I'm having the same issue.

  • Januz

    Januz May 25th, 2021 @ 09:24 PM

    My university just decided to only allow 2 factor authentification with Duo from now on. So as of 30 minutes ago, I cannot use MailMate anymore. Are there any plans on implementing a fix?

  • benny

    benny May 27th, 2021 @ 03:30 PM

    The test releases of MailMate do support OAuth2 which means 2FA should be supported, but I don't know if something about Duo means that this isn't sufficient. Here's the latest test release: r5810.

    Note: If it works in Thunderbird then I believe it should also be possible to make it work in MailMate.

  • David Askew

    David Askew June 3rd, 2021 @ 07:49 PM

    Will I get that release if I turn on "Beta Builds" in the prefs?

  • benny

    benny June 9th, 2021 @ 12:46 PM

    @David: No, currently you'll have to retrieve it manually as described here.

    I'm very hesitant with regard to making an automatically downloaded beta available or a public release, because I've changed a lot in the recent year. Some users do not like when a (however small) feature breaks on an update.

  • Januz

    Januz June 30th, 2021 @ 01:51 AM

    Hi Benny, thanks so much for getting back to me (stupidly, I didn't check back here before as I was under the impression that I would receive an email if the ticket is updated).

    Using the test release version of MailMate works great!!

  • David Askew

    David Askew July 9th, 2021 @ 01:27 AM

    Can confirm. This works for me. Thanks.

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