#2191 ✓cantreproduce

Crash on open

Reported by Chauncey | November 27th, 2018 @ 05:46 PM

Hi Benny,

With v1.12.2 (maybe v1.12.1?) I am no longer able to open MailMate. It crashes on open. I've attached a console log filtered for "mailmate".

If I remove ~/Library/Application Support/MailMate, the app opens fine but I have so many custom rules and mailbox searches I'd rather not have to do that.

Is there anything you can do to help?



Comments and changes to this ticket

  • Chauncey

    Chauncey November 27th, 2018 @ 10:19 PM


    I ended up restoring ~/Library/Application Support/MailMate from a Time Machine backup and restarting my Mac. I was then able to open MailMate afterwards. Note that it was only after I restarted that I could open MailMate--I did try immediately after the restore.

    Feel free to close this ticket but let me know if there's anything I can do to help reproduce the bug.

    Thanks again,


  • benny

    benny November 28th, 2018 @ 12:40 PM

    • State changed from “new” to “cantreproduce”

    Sorry about the late response. Have you allowed MailMate to send crash reports (in the General preferences pane)? I'd like to see if they might provide a hint to what was wrong.

  • Floris

    Floris November 29th, 2018 @ 12:40 AM

    I have exactly the same problem. Since yesterday evening Mailmate crashes a few seconds after opening, at the moment Mailmate starts checking/polling the accounts. I have this problem on two different computers. I have send crash reports.

  • Chauncey

    Chauncey November 29th, 2018 @ 02:55 AM

    I do have crash reports enabled so you may have something.

  • Floris

    Floris November 29th, 2018 @ 07:36 AM

    Suddenly this afternoon, Mailmate started working again... I have really no idea what was the problem..

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