#216 new
Martin

email disappears when in thread view

Reported by Martin | January 14th, 2012 @ 08:23 AM

My bank sends me an email every time there is activity on my bank account. The messages are all very similar (they follow a template) and all have the same subject: "Zprava o realizaci transakce" (translation: message of transaction confirmation").

When I have either the Inbox or All Messages in "Organize by Thread View", this message does not show up, altough the menubar widget recognizes that the there is a new email. I suspected that it might be because the subject of the mail is the same in every mail, but the message seems to disappear completely - I can't even search for it.

This causes frequent crashes. For example:

  • I have the Inbox in Thread view.
  • Menubar widget informs me that there is a new mail, I click to check it
  • MailMate.app is brought to the foreground, but unable to locate the message crashes

I'm attaching a visual explanation of the behavior.

Comments and changes to this ticket

  • benny

    benny January 14th, 2012 @ 01:39 PM

    • Assigned user set to “benny”

    Could you provide the headers of one of these messages, in particular whatever exists of the following:

    Message-ID
In-Reply-To
References

    You can also send the entire email by private email if it does not contain sensitive information (use the “Help ▸ Send Feedback” menu item in MailMate and then drag the message to the composer).

    Thanks in advance!

  • Martin

    Martin January 14th, 2012 @ 01:53 PM

    I've sent over an example of an original. Thanks for the quick feedback!

  • benny

    benny January 14th, 2012 @ 02:00 PM

    • State changed from “new” to “fixcommitted”

    Thanks for the email. It was what I expected:

    Message-Id: <87012540.11-1-2012-9-13-49.RTMail@ebanka.cz>
In-Reply-To: <87012540.11-1-2012-9-13-49.RTMail@ebanka.cz>

    The above is nonsense since it means that the message is a reply to itself. I recently made MailMate more robust with respect to self-referencing messages (and cyclic references, but they are probably quite rare). I'll write you privately with instructions for fetching a test build to see if this solves your problem.

  • benny

    benny March 21st, 2012 @ 04:40 PM

    • State changed from “fixcommitted” to “fixreleased”

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