#2064 new
Romain Bossart

Crash at 1st launch after install on Mojave beta

Reported by Romain Bossart | July 21st, 2018 @ 01:38 PM


Thanks for this fantastic app, I love it.

After installing MailMate for the first time on a fresh Mojave beta 4, I consistently have the following crash:

3 com.apple.TCC 0x00007fff5a8297ca __CRASHING_DUE_TO_PRIVACY_VIOLATION__ + 173

(full crash report attached)

Please note that before installing on a fresh beta, I had MailMate perfectly running on my High Sierra, and also after having upgraded it to Mojave beta 4.

Maybe it is related to some new NSPhotoLibraryAddUsageDescription vs NSPhotoLibraryUsageDescription in your info.plist?

Thanks in advance for your help!

Comments and changes to this ticket

  • Romain Bossart

    Romain Bossart July 29th, 2018 @ 04:54 AM

    Hi Benny,

    Could you replicate this behavior? Do you want me to run some tests?

    Thanks in advance,

  • Gautier Michelin

    Gautier Michelin August 2nd, 2018 @ 09:25 AM

    Hi Benny and Romain,

    Same here. It seems to be related to the dialog on when to send crashes log (once, always...).
    I managed to launch Mailmate through command line, open Terminal.app and use


    to launch mailmate.

  • Romain Bossart

    Romain Bossart August 2nd, 2018 @ 10:59 AM

    Excellent idea, thanks Gautier, I’ll try it soon and report here.


  • Romain Bossart

    Romain Bossart August 6th, 2018 @ 08:21 PM

    Hi Gautier,

    Thanks for the trick, it works for me too.
    @Benny, the same happens with the latest beta (Mojave Beta 6), don't hesitate to reach out if you need some testing/report.


  • benny

    benny August 8th, 2018 @ 08:04 AM

    Thanks for the report. I've noted it on my list of things too look into on Mojave.

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