#2058 new
Renaud Kieffer

HTML Signature configured but not showing

Reported by Renaud Kieffer | July 15th, 2018 @ 04:30 PM

I have switched to Mailmate on a trial basis to evaluate if I should use Mailmate permanently.
So far I like the program a lot. It is simple, fast, professional.
The only problem I have is the HTML signature.
I need to use an HTML signature so I was happy to see you had this feature.
However once I enter my HTML signature I cannot see it. It is not showing in either pane (input and preview).
I have restarted the program but no change.
Is there something I am missing?
My signature in HTML format i below.
Thanks for your help,
Best regards

Renaud Kieffer
Founder | The Car'tell

Comments and changes to this ticket

  • benny

    benny July 17th, 2018 @ 08:23 PM

    Note that you should still have a plain text variant defined for the signature since HTML emails always contain both a plain text variant and an HTML variant of the message. If it still doesn't work then try sending me the following file using “Help ▸ Send Feedback”:

    /Users/<username>/Library/Application Support/MailMate/Signatures.plist

    (I'll remove your email address from this ticket because it might otherwise be scraped by spammers.)

  • Renaud Kieffer

    Renaud Kieffer July 18th, 2018 @ 11:28 AM

    thank you for your help.
    I have added a plain text version.
    The plain text version is shown but the HTML is still not showing.
    Attached the file requested.
    Best regards

  • benny

    benny July 18th, 2018 @ 12:16 PM

    It appears to, mostly, work for me. Could you try writing me an email via “Help ▸ Send Feedback” using the signature?

    Thanks in advance.

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