#2057 new
Philip Darbyshire

mailbox (unavailable) problem

Reported by Philip Darbyshire | July 13th, 2018 @ 10:14 PM

Hi Benny

My new IMAP mailbox is showing always as (unavailable) Don't know why and so don't know if mail is sending or receiving

Have also tried importing and creating a new mailbox for my apple iCloud mail account. Same problem there. Showing as (unavailable) and mo mail showing in it at all

I tried following all of the 'new account' steps shown by MM but no luck

Any help or ideas?
Thanks

Philip

Comments and changes to this ticket

  • benny

    benny July 16th, 2018 @ 02:42 PM

    The iCloud account might fail because you are not using an application specific password which is required by Apple for third party applications.

    In any case, you can send me more information as follows:

    • Open the Activity Viewer (⌥⌘0).
    • Relaunch MailMate
    • Wait for the accounts to go unavailable.
    • Use “Help ▸ Send Server Logs”.

    I'll then review the logs.

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