#2032 new

error: “Missing ')'

Reported by matthias | June 16th, 2018 @ 10:31 AM


with one of my mail accounts I encounter this error:
MailMate encountered the following error: “Missing ')' at end of flag group.”.
Mailbox: “Junk”.

It's the mailbox of my provider.
AppleMail on the iPhone is not complaining ;-)

What to do (I have no control over the mail server)?


Comments and changes to this ticket

  • matthias

    matthias June 28th, 2018 @ 03:48 PM

    Hello again,

    the error appeared with the last built: 1.11.2 (5479) and yes, it's annoying ;-)


  • benny

    benny July 1st, 2018 @ 06:28 AM

    Sorry about the late response. Could you send me a set of logs by doing as follows:

    • Open the Activity Viewer (⌥⌘0). This enables logging.
    • Trigger the error to appear at least once.
    • Use “Help ▸ Send Server Logs”.

    The error message indicates a server bug, but maybe something triggers MailMate to parse a response incorrectly. But even if the server is to blame then I'll look into working around it.

  • matthias

    matthias July 1st, 2018 @ 01:06 PM

    Hello Benny,
    I checked the log, the error is not appearing there. Maybe I miss some setting.
    All what I get is this dialog box, with the 3 buttons. I sent the log anyway.
    The header says that the server software is Rockliffe SMTPRA 6.1.22

  • benny

    benny July 2nd, 2018 @ 12:31 PM

    Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. I've added a quick workaround for this server issue, but it's completely untested. Let me know if it did not work.

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile »

Mac OS X email client.

Shared Ticket Bins

People watching this ticket