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How to disable RFC2087 on an IMAP account QUOTA Feature

#1967

Since loading 1.11, I'm running into a persistent error where MailMate queries for "A6 GETQUOTAROOT INBOX" and receives "A6 NO Internal quota calculation error (0.001 + 0.000 secs)". Only options are Retry or Take Account Offline. I can't seem to find the Account dialog for disabling this functionality for this mail server.

Reported by paul messenich · March 13th, 2018 @ 05:27 PM

State: new
Milestone: none
Assigned to: benny benny

Activity

  1. paul messenich
    paul messenich

    Great... Tried rebuilding the database and MailMate exits. It must be having an issue with a mailbox? Core file attached.

    March 13th, 2018 @ 06:37 PM

  2. benny
    benny

    You can disable it like this (for all accounts though):

    defaults write com.freron.MailMate MmIMAPQuotaDisabled -bool YES
    

    I'm also looking into why the IMAP server fails. What is the hostname in this case?

    March 13th, 2018 @ 06:39 PM

  3. benny
    benny

    Sorry, didn't see your rebuild-attempt. You shouldn't have done that... :-| It might be crashing because you have also used the “Custom Location” feature in the General preferences pane, but that's just a guess (there's a known issue with that combination I haven't fixed yet).

    I'm not sure how you can most easily get up and running since I'm not sure exactly what state MailMate is in now. It might be easiest to force MailMate to re-fetch all emails from the servers. This is done by removing the following folders/files:

    ~/Library/Application Support/MailMate/Database.noindex
    ~/Library/Application Support/MailMate/Messages.noindex
    ~/Library/Application Support/MailMate/Messages
    ~/Library/Application Support/MailMate/Attachments
    

    Then launch MailMate. You still need the defaults command in my previous answer.

    March 13th, 2018 @ 06:53 PM

  4. paul messenich
    paul messenich

    hostname = mail.messenich.com

    Attached is the dialog with the server leading up to the error. The attempt to rebuild the database failed. Making progress after changing MmIMAPQuotaDisabled -bool YES (thanks for that)

    March 13th, 2018 @ 07:11 PM

  5. paul messenich
    paul messenich

    It's refetching mail from the server. Just fwiw, the General Preference pane Messages Folder is default with Indexed for Finder/Spotlight checked.

    March 13th, 2018 @ 07:18 PM

  6. benny
    benny
    • State changed from new to fixcommitted

    I hope you are up and running again. I believe I've fixed the bug as described here.

    March 14th, 2018 @ 12:11 PM

  7. benny
    benny

    I just realized that your accounts does have an INBOX which means the fix won't work. That makes it seem like a server issue, but I'll look into a workaround.

    March 14th, 2018 @ 12:37 PM

  8. benny
    benny

    Ok, second attempt to fix this. In a few minutes you can hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. You should get r5464+.

    Sorry about the inconvenience.

    March 14th, 2018 @ 12:43 PM

  9. paul messenich
    paul messenich

    Thanks Benny for the careful and timely attention to the issue. I deleted MmIMAPQuotaDisabled and loaded r5464. The fix is working against the problematic server.

    March 14th, 2018 @ 03:39 PM

  10. benny
    benny

    Thanks for letting me know.

    March 15th, 2018 @ 09:40 AM

  11. benny
    benny
    • State changed from fixcommitted to fixreleased

    April 9th, 2018 @ 12:05 PM

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