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Does not mark e-mail as read

#1954

I had to re-install MM recently.

I now have this strange behavior that when I read a message in MM, I the see the message as unread in Airmail on my iPhone and iPad.

Wat did I do wrong?

Jos

Reported by jos (at dagaz-coaching) · February 27th, 2018 @ 12:56 PM

State: cantreproduce
Milestone: none
Assigned to: benny benny

Activity

  1. benny
    benny

    That's hard to say. I assume this means that you do receive new emails in the account?

    In any case, first check that all mailboxes in the account are online: Check that no mailboxes are greyed out in the SOURCES section in the mailbox list. This is to make sure that your local changes are synchronized with the server.

    March 1st, 2018 @ 02:40 PM

  2. jos (at dagaz-coaching)
    jos (at dagaz-coaching)

    I do receive e-mails and all mail;boxes are online. The are never offline unless there is something seriously wrong with the WIFI. And that hardly ever happens. I really isa a new e-mail unread in MM. I then open it and read it.

    Subsequently when I open Airmail on my phone, then it shows the e-mails I just read on my iMac as unread. Increasing the time between reading on the iMac and opening Airmail does not solve the issue. So it is not a delay problem. It happens with both Gmail accounts as well as e-mail accounts I have on our own server.

    Jos

    March 1st, 2018 @ 03:29 PM

  3. benny
    benny

    Ok, let's make sure MailMate behaves as expected:

    1. Open the Activity Viewer in MailMate (⌥⌘0).
    2. Change an email from unread to read state.
    3. Wait a few seconds.
    4. Use “Help ▸ Send Server Logs”.

    Then I'll review the logs to see if it synchronizes with the server.

    Thanks in advance.

    March 1st, 2018 @ 03:32 PM

  4. benny
    benny
    • State changed from new to cantreproduce

    It seems to work as expected:

    15:34:18 C: H48 UID STORE 72297 +FLAGS.SILENT (\Seen)  
15:34:19 S: * 3 FETCH (UID 72297 MODSEQ (10956975) FLAGS ($NotJunk \Seen))  
15:34:19 S: H48 OK Success

    The \Seen flag is what all IMAP servers use to keep track of the read state.

    In other words, I think the problem is elsewhere. MailMate behaves as expected.

    March 1st, 2018 @ 08:13 PM

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